Field Service Engineer

Field Service Engineer | Sowerby Bridge, Halifax, West Yorkshire | Full Time | 37.5-hour working week, Monday to Thursday 7:30 am - 4:15 pm and Friday 7:30 am - 12:00 pm | £50,000 - £55,000 per annum

With over 70 years of experience, our client has been supplying manufacturing systems to education, design and industrial customers worldwide. Their experience and knowledge help support the innovators and engineers of the future, as well as the manufacturers of today.

The Role

Due to continued growth, our client is seeking an experienced multi-skilled Field Service Engineer to install, commission, provide training on, and service and repair a range of Laser Cutters, Laser Engravers and CNC machine tools at customer sites throughout the UK.

This is a predominantly field-based role, using a company-provided van to deliver and install new equipment, as well as service existing customer machines across the UK mainland.

Key Responsibilities

Install, commission, provide training on, service and repair Laser Cutters, Laser Engravers and CNC machine tools

Deliver and install new equipment at customer sites

Service existing customer machines across the UK mainland

Carry out electrical and mechanical fault finding to component level

Carry out wiring and electrical testing, including using a multimeter

Diagnose and repair machinery faults

Provide excellent customer support and training

Communicate confidently with customers and provide product training when required

Work independently while managing your own field-based workload

Requirements

Essential

Strong experience in CNC, laser or machine tool field installation, servicing, fault finding and repairs

Laser Cutter/Engraver experience is ideal, but strong CNC/Machine Tool Field Service Engineers with transferable electrical and mechanical experience will also be considered

Strong electrical and mechanical fault-finding skills to component level

Practical experience with wiring and using a multimeter

A recognised electrical and/or mechanical qualification is ideal, but candidates who are qualified by experience will also be considered

Strong installation and commissioning experience

Ability to work independently and as part of a team

Excellent customer-facing communication skills

Comfortable communicating with and training customers

Hard-working, dependable and proactive approach

Ability to use initiative and think on your feet

Positive can-do attitude with a focus on delivering an excellent customer experience

Live within commuting distance of Halifax

Good computer skills

Desirable

Previous experience installing and commissioning machinery

Experience working with laser cutting and engraving equipment, particularly metal cutting and CO2 non-metal applications

Experience servicing CNC machine tools

Previous experience delivering customer training

Willingness and ability to travel internationally when opportunities arise, although this is very occasional

Whats In It For You

Competitive salary of £50,000 - £55,000 per annum, negotiable depending on experience and skills

Early Friday finish at 12:00 pm

Extensive product-specific training provided

Company-provided laptop and smartphone

Company van available for work, commuting and personal use

Company fuel card provided

On average, around 3 nights per week away from home

Premier Inn card provided to arrange accommodation and help limit expenses

Weekly payment of any additional expenses incurred while working away

Meal/subsistence allowance when working away

No regular weekend or out-of-hours working; occasional late finishes are balanced with earlier finishes where possible

Opportunity to work with a diverse range of machinery and clients across the UK

Very occasional opportunities for international travel and customer projects

Employee profit share scheme, subject to company profitability; employees have received around £1,250 - £2,000 before tax on average in recent years

Company transitioning to an Employee Ownership Trust, with profit share expected to become tax-free up to £3,400 in approximately 2-3 years

Auto-enrolment pension scheme

25 days holiday plus bank holidays

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