IT Business Systems Analyst-Level 3 - Senior (11 - 15 Years)

Job#: 3045089

Job Description:
Job Tittle : IT Business Systems Analyst-Level 3 - Senior (11 - 15 Years)

Location: Juno Beach, Florida (Onsite)

Role Overview

This position requires an expert-level analyst to examine business processes and practices to inform the design and implementation of information technology solutions. The role involves applying advanced analytical skills to solve complex problems and recommend best practices. The successful candidate will work independently, lead functional teams or projects, and be recognized as an expert in their functional area within the organization.

Key Responsibilities

• Analyze incident trends and create Problem tickets not automatically generated by ServiceNow, including for recurring incidents and proactive analysis.
• Assign and monitor the progress of Problem tickets.
• Assist assignees with Root Cause Analysis (RCA), utilizing methodologies such as the "5 Whys".
• Facilitate the identification and implementation of actions for the detection, correction, and prevention of future incidents.
• Communicate with Problem ticket assignees to ensure the timely completion of tasks.
• Review and validate Problem tickets and oversee the approval steps for closure.
• Generate reports and respond to inquiries regarding Problem Management activities.
• Identify opportunities to improve Problem Management processes and overall efficiency.
• Collaborate with IT Operations leadership to manage workload and priorities.
• Establish and manage effective relationships with users of business, financial, and operations systems, as well as technical team members.
• Use knowledge of business processes to identify interdependencies and functional gaps, ensuring alignment with IT and business strategies.

Required Qualifications

Education: A Bachelor's degree in a related field, such as Computer Science, Information Systems, or Business Administration, is required.

Experience: 11-15 years of experience as a Business Systems Analyst with expertise in IT budgeting, forecasting, and financial analysis is required.

Technical Skills: Word

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.