Senior Forward Deployed Engineer, Operate

About the Role

Join a healthtech team delivering production AI agent systems for healthcare and life sciences organizations. You will own technical delivery from early client discussions through implementation and ongoing support, while feeding deployment learnings into reusable platform capabilities.

What You'll Do

• Lead client engagements from pre-sales demonstrations and requirements gathering through architecture, integration, launch, and post-launch support.

• Design and build production AI agent systems that connect with healthcare platforms such as EHRs, claims systems, specialty pharmacy tools, and CRMs while meeting HIPAA requirements.

• Run technical working sessions and present system designs and recommendations to technical and executive stakeholders.

• Make architectural decisions, scope integrations, and resolve implementation challenges in client settings.

• Share field learnings with product and engineering teams and develop reusable components for future deployments.

What We're Looking For

• Five to 15 years of software engineering experience building and deploying customer-facing production systems end to end.

• Experience designing complete system architectures and producing architecture diagrams.

• Production experience with LLM systems or AI agents, including evaluation, guardrails, and monitoring.

• Experience owning client delivery across scoping, pre-sales, integration, and post-launch work, with strong communication and executive presence.

• Healthcare or life sciences expertise, such as health insurance, patient services, specialty pharmacy, clinical operations, or HIPAA compliance.

• Fluency in JavaScript or Node.js, TypeScript, Python, Next.js, and React; experience with PostgreSQL, Redis, WebSockets, ETL/ELT, AWS or GCP, Docker, CI/CD, LLM orchestration, and vector stores is relevant.

• U.S. citizenship or permanent resident status is required. Experience building data or machine learning pipelines is a plus.

Compensation & Benefits

Base salary is $170,000 to $205,000 annually. Visa sponsorship is not available.

Location

Remote within the United States, with New York as the primary location.