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Director, AI-Driven Collections Optimisation

OptusNew South Wales🇦🇺AustraliaPosted 10 Sept 2026

Why This Role Stands Out

This leadership role offers a significant opportunity to drive innovation in AI-driven collections optimization within a reputable company, allowing you to shape the future of operational excellence and technology integration. You'll thrive here if you are a strategic thinker passionate about leveraging data and automation to enhance performance while maintaining strong customer focus and regulatory integrity. Embrace this chance to make a substantial impact and grow your career in a dynamic environment.

Quick Overview

Seniority
Leader
Employment type
Full Time
Work mode
Hybrid
Location
New South Wales, Australia
ComplianceContinuous Improvement

Job Description

Optus in Australia seeks an Associate Director - Optimisation to lead operational excellence across Collections & Recoveries, guiding technology optimisation, AI integration, and continuous improvement. You will partner with analytics and IT teams to embed FICO strategy opportunities, govern the technology roadmap, and balance performance with customer experience and regulatory integrity.

This leadership role shapes how data and automation drive collection outcomes while keeping compliance at

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