Customer Support Technician - Rapid Problem Solver

Simpro Software Pty Ltd in Melbourne is seeking a Customer Support Technician, Level 1, to engage with customers and internal stakeholders, delivering timely, empathetic support that aims to exceed expectations.

You will manage inbound queries via phone or chat, troubleshoot issues, document cases, and collaborate across teams to improve the customer experience. This role emphasizes fast problem-solving and knowledge-building in a cloud-based product suite.