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Senior Business Analyst / Product Owner / Scrum Master (AI & Customer Experience)
Why This Role Stands Out
This role offers a fantastic opportunity to shape impactful AI and customer experience initiatives within a reputable company, fostering significant career growth and skill development in a collaborative environment. If you thrive on driving innovation and possess strong analytical and agile expertise, you'll find this position incredibly rewarding. Apply today to explore this exciting path!
Quick Overview
Seniority
Mid Senior
Work mode
On Site
Location
Boca Raton, FL, United States
Posted
23 hours ago
ScrumAgileBusiness AnalysisConfluenceJiraProcess ImprovementRequirements Gathering
Job Description
Title: Senior Business Analyst / Product Owner / Scrum Master (AI & Customer Experience)
Location: Boca Raton, FL - 5 days onsite
Type: 6 month contract
- They are seeking a highly collaborative and strategic Business Analyst / Product Owner / Scrum Master to support enterprise AI and customer experience transformation initiatives.
- This individual will serve as the bridge between business stakeholders, technical teams, and external partners, driving requirements gathering, product ownership, Agile delivery, and process improvement efforts.
- The ideal candidate combines strong business analysis and product ownership experience with Agile leadership skills and a passion for leveraging AI and automation to improve customer and employee experiences.
- Experience supporting AI, conversational AI, chatbot, virtual agent, or intelligent automation initiatives.
- Background in customer experience (CX), digital transformation, contact center, or workflow optimization programs.
- Experience using Jira, Confluence, Azure DevOps, or similar Agile project management platforms.
Thank you & Regards
V S Durga Prasad | Sr. I T Recruiter
E: | Desk Ph:
Conch Technologies Inc |
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