Head of Human Resources and Office Management

Job Description
Job Description
The Spokane Club is a membership-based organization, and member happiness is the primary goal for all our staff. Employee happiness is also fundamental to us! We offer free club membership to most of our employees upon start, as well as discounted lessons, training, hotel rooms, and dining experience. The Human Resources Manager plays a crucial role in ensuring that members and guests have positive experiences through the selection and training of employees to support the organization’s efforts.

This position is responsible for all the Club’s human resource activities including recruitment, onboarding, compensation, benefits administration, regulatory compliance, performance management, employee relations, policy development and implementation, training, record-keeping, and employee services. This is a one-person office supported by a payroll specialist and controller. Part of job performance requires a positive attitude and a real commitment to competence, job knowledge, pride, professional appearance, courtesy, and excellence in customer service.

Issues are to be addressed with an attitude of cooperation and problems resolved professionally. Essential Job Functions and Responsibilities
Recruitment and Onboarding New Staff
Advertise open positions, screen applicants, assist with interviews, selection, background checks, and reference checks ensuring the Spokane Club hires the best qualified candidates. Onboard new hires via online system, coordinate 1st day activities, explain policies and procedures, and work with hiring supervisors on initial orientation. We use
ADP as our payroll/employee management program. We have 120+ employees.

Compensation and Benefits Administration
Analyze compensation market data. Develop and recommend competitive compensation plan. Oversee and implement compensation incentive program for managers and directors. Be primary point of contact with third-party benefits providers. Analyze existing Club benefit policies and prevailing practices among similar organizations to establish competitive benefit programs within budgetary guidelines. Work with third-party benefits broker to evaluate and recommend coverages and options.

Create written information and presentations to inform employees of benefit options. Lead annual benefits open enrollment program. Serve as designated resource for employee benefits information. Answer employee questions and research problems when necessary. Policy Development and Regulatory Compliance
Coordinate with department managers to create and update accurate job descriptions. Develop and ensure consistent and fair application of policies and procedures. Keep current with federal and state laws and make sure that Club policies and procedures remain in compliance.

Oversee employee records management and the analysis, maintenance, and communication of records required by law or local governing bodies and other departments in the organization. Update and maintain all employee policies, manuals, and guidelines. Training and Performance Management
Review and coordinate Club employee training programs. Work with department leaders to create job-specific training. Coordinate employee recognition programs. Lead annual performance review program.

Employee Relations
Foster sense of community among employees through special events and communications to ensure employees stay informed. Act as a confidential resource for both management and employees in conflict resolution and problem solving. Respond to all workers’ compensation and unemployment claims. Represent Club at all hearings and appeals. Perform investigations as needed regarding charges of harassment, discrimination, and other sensitive matters. Other
Manage the Club’s human resources information system, currently ADP. Maintain and update personnel data.

Develop management forms and create reports, as needed. Respond to all requests for employment verification. Serve as advisor to Club leadership regarding organizational structure. Benefits
~ Medical, dental, vision insurance available the first month after 30 days of employment.
~ Life insurance coverage for all full-time employees, currently at $50k.
~401k plan with match.
~ Accrued vacation time of up to 10 days per year, along with sick pay of 1 hour per 40 hours worked.

Vacation time increases to 15 days after 5 years.
~6 paid holidays, along with 1 “floating” holiday to use whenever you like.
~ Employee meal program where a company provided lunch is usually offered for free. Plus 25% off meals in our Restaurant & Deli.
~ Free Spokane Club membership and covered parking.