Bilingual (Spanish)Digital Navigator - Capital Region (Texas) Hybrid

Job Description Job Description

Bilingual (Spanish) Digital Navigator - Texas (Capital Region) - Hybrid

Immediate Start Date

Counties Served: Williamson, Travis, Caldwell, Bastrop, Hays, Comal, Bexar (Hiring 1 position, candidate must be located in or near these counties). Travel will be expected in this role across the primary counties served.

Reports to:

Digital Navigators will report directly to the Lead Digital Navigator and Senior Program Manager.

Job Overview: The Digital Navigator provides in-person, virtual, and hybrid support to community members through individualized or small group assistance, to community members at regionally distributed partner sites. Navigators will attend events (such as public benefits enrollment or device distribution), assist with internet adoption and researching affordable service providers, train constituents on affordable internet-capable devices, and/or coaching in introductory digital skills in order to become effective home internet users. This assistance is provided primarily by in-person assistance, but may also include video calls and voice telephone, email, text, and other communication methods that work for the learner/ community partner. Travel will be expected in this role across the primary counties served.

The Digital Navigator's work is part of digitalLIFT's efforts to provide training and support to achieve equitable access to inclusive and diverse content and technical support and equitable internet access for our communities through working with Digital Equity Partners, Community Partners, and other Program Partners.

Duties & Responsibilities

• Community Support Coordination: Provide in-person, virtual, or hybrid assistance to community members at regionally distributed partner sites, tailoring support to individual or small group needs.
• Event Participation & Assistance: Attend and/or lead community events such as public benefits enrollment or device distribution, support internet adoption efforts, and research affordable service providers.
• Training & Coaching: Train community members on the use of affordable internet-capable devices and coach them in introductory digital skills to become effective home internet users. Support navigator staff in similar capacities.
• Communication & Outreach: Utilize various communication methods-video calls, voice calls, email, text, and in-person assistance-to support learners and community partners effectively.
• Program Alignment: Contribute to digitalLIFT's mission by working with Digital Equity Partners and other Program Partners to provide training and support, ensuring equitable access to diverse content, technical support, and internet services.
• Other duties and tasks as necessary.

Core Competencies and Critical Skills

• Community Engagement:

• Understands the assets and needs of the communities served.
• Has the ability to build trust within the community.
• Exhibits cultural competency, including strong language capacity and sensitivity to diverse backgrounds.

• Teaching and Communication:

• Has the ability and desire to teach an identified audience.
• Demonstrates excellent telephone and online communication skills, building trust with clients from diverse educational and cultural backgrounds.
• Conducts themselves in an approachable and respectable manner.

• Problem-Solving and Adaptability:

• Creatively solves problems.
• Can negotiate and handle stressful situations in a constructive manner.
• Shows innovation and flexibility in service delivery.

• Technological Proficiency:

• Digitally literate and comfortable with technology.
• Eager to learn and teach basic technological concepts related to internet services, devices, and common online applications.
• Knowledgeable about resources for funding, connectivity, technical help, devices, and digital literacy.

• Time and Resource Management:

• Efficiently manages time and resources to maximize productivity and support.
• Maintains excellent self-organization and manages multiple tasks effectively.

• Interpersonal Skills:

• Maintains a positive attitude, excellent interpersonal skills, and a sense of humor when working with a diverse range of customers, coworkers, and community members.
• Provides outstanding customer service and establishes appropriate boundaries with clients.

Duties & Responsibilities Breakdown:

Outreach (20%)

• Receive, return or initiate contact with clients seeking assistance or partners identified by digitalLIFT for assistance.

• Discuss with each client their home internet access or need for home internet

access, technology experiences and their devices.