Product Manager

As a Product Manager – Field Service & AI Innovation, you will play a central role in defining and delivering our roadmap. You’ll collaborate with engineering, design, sales, and customer success to identify high-value problems in the service lifecycle and deliver solutions that are AI-native, scalable, and loved by users.

This is both a builder and a visionary role: someone who thrives on understanding customer pain points, shaping the product strategy, and learning from industry best practices.

Qualifications

• 3–8+ years of product management experience, ideally in Field Service Management, Service Lifecycle Management, or Aftermarket Solutions.
• Exposure to AI/ML applications in enterprise software (e.g., optimization, recommendation systems, conversational AI).
• Strong understanding of FSM workflows: scheduling/dispatch, mobile technician enablement, service contracts, parts & warranty.
• Excellent skills in roadmap planning, stakeholder alignment, and customer discovery.
• A balance of strategic vision and execution detail—you can zoom out and zoom in with ease.
• Strong communicator who can influence cross-functional teams and industry stakeholders.

Roles & Responsibilities

Responsibilities

• Own the product strategy and roadmap for AI-driven field service capabilities.
• Identify and prioritize high-impact AI use cases across technician experience, scheduling optimization, predictive maintenance, knowledge management, and customer engagement.
• Work closely with engineering and data science to translate AI/ML capabilities into practical workflows.
• Partner with customers, prospects, and industry leaders to gather insights and validate ideas.
• Define clear KPIs and success metrics (adoption, efficiency gains, cost savings).
• Stay ahead of the market—analyze competitors, trends, and evolving AI capabilities in FSM.
• Contribute to thought leadership (blogs, events, webinars) to position the product as a category leader.

Note:

What We ARE Looking For (Must‑Have)

• Recent, hands‑on Product Management experience in Field Service Management (FSM)
• Candidate must have direct ownership of FSM products, not just exposure.
• Strong experience owning and delivering core FSM workflows, such as:
• Case / service request intake
• Work order lifecycle
• Dispatch & scheduling
• Technician enablement (mobile tools, parts visibility, guided troubleshooting)
• SLA, MTTR, first‑time‑fix rate, repeat visits
• Experience where Field Service is the core product, not a side module.
• Preference for candidates from FSM‑centric product companies or platforms, such as:
• ServiceMax, PTC, IFS, Salesforce Field Service, ServiceTitan
• Or enterprise products where FSM was a primary responsibility, not an integration.
• Ability to clearly articulate what FSM features they owned, deployed, or scaled.

✅ Submission Expectations

• Resume should clearly show FSM ownership, not vague mentions.
• Please highlight:
• FSM modules worked on
• Type of customers/environment
• Recent FSM role (last few years is critical)
• If FSM experience is not obvious in the resume, the profile is unlikely to be considered.

❌ What We Are NOT Looking For (Do Not Submit)

• Generic Product Managers / Product Owners with only:
• “Understanding of field service”
• High‑level or historical exposure
• Integration‑only profiles (e.g., CRM/ERP/ITSM integrations into FSM tools).
• Service Delivery, Operations, ITSM, or Program Managers without FSM product ownership.
• CX, CRM, CPQ, Order‑to‑Cash, Warranty‑only, or Analytics‑heavy profiles.
• Transformation, governance, advisory, or strategy roles without hands‑on FSM product work.
• Candidates whose FSM experience is old, minimal, or secondary to other domains.