Quick overview
Job description
Reporting into: Head of Sales, Corporate and Head of Account Management, Corporate
Working hours: 37.5 – Mon-Fri 9-530
Contract: Fixed Term Contract - 6 month duration
Working location: Home based with the requirement to work from one of 3 UK offices (London, Nottingham, Hull) when requested.
About us
Since launching in 2018, DNA Payments has become one of the UK’s largest independent, fully integrated omnichannel payments providers. We enable businesses of all sizes to seamlessly accept payments across every channel, from cutting-edge POS systems to powerful payment gateway, ecommerce and in-app solutions, all delivered through one unified platform.
Recognised by Beauhurst as one of the UK’s top 50 fintech innovators, we’re reshaping the payments landscape with technology that makes transactions simpler, faster, and more secure. Backed by £100 million in Private Equity funding from Alchemy, we process £1.2+ billion in payments every month for over 60,000 merchants across the UK and Europe.
With a growing team of 320 specialists operating from our London HQ and regional offices in Hull, Nottingham, and Kazakhstan, we’re scaling rapidly. Join us on our journey to redefine the future of payments.
Role Summary
As Team Assistant within the Corporate division of DNA Payments, you’ll be the conduit that lets our leaders spend more time leading and our sellers more time selling. You’ll take on the data, analysis, admin and process work that slows the selling team down, and find smarter ways to get it done.
Your first priority will be to cleanse and organise some of our internal databases, giving the Corporate teams a single, reliable view of customer data. From there, the role will evolve: you’ll review how we work, build automation into our workflows, contribute to AI projects, run detailed Excel analysis, support merchant application processing and help build customer facing documents and marketing strategies.
You’ll support two complementary propositions – Unified, our single end-to-end platform for in-store, online and in-app payments, and our growing High Risk offering, serving sectors such as competitions (game of skill), gaming, dating, pharma and CBD – working alongside Sales, Account Management, Risk, Compliance, Onboarding, Marketing and Commercial.
This is a rare opportunity to learn the payments industry and the business, with exposure to a wide variety of functions across DNA and real scope to shape the role as it grows.
If you’re curious, analytical and love finding a better way to do things, we want to hear from you.
Who you’ll support:
You’ll report jointly to the Head of Sales and the Head of Account Management within our Corporate team, and also be required to support our sellers and account managers in specific tasks.
What we’re looking for:
Experience in a sales support, operations, data or administration role
Advanced Excel skills – lookups, pivot tables, data cleansing and analysis
Experience working with a CRM, ideally Salesforce, and managing large datasets
Interest in, or experience of, automation and AI tools (e.g. Copilot, Claude or ChatGPT)
Excellent organisation and the ability to manage multiple priorities for several stakeholders at once
Clear, professional written and verbal communication
Key Responsibilities:
Data and systems
Cleansing, de-duplicating and organising internal databases and Salesforce records so the team works from one reliable source of truth
Setting and maintaining data standards for prospects, merchants, contacts and opportunities
Maintaining shared drives, templates and process documentation
Process, automation and AI
Reviewing team processes end to end and recommending where time can be saved
Building automation into workflows, such as Salesforce flows, automated reporting, templates and AI tools
Contributing to AI projects across Corporate, from identifying use cases to testing and rolling out new tools
Analysis and reporting
Running detailed Excel analysis on pipeline, merchant performance, pricing and market data
Producing weekly pipeline, activity and performance reports for the Heads of Sales and Account Management
Turning data into clear insight that helps leaders and sellers prioritise
Sales and onboarding support
Supporting merchant application processing through Risk, Compliance and Underwriting, chasing outstanding KYC/KYB documents and tracking status to signature
Preparing proposals, pricing requests, presentations and handover packs into Account Management
Logging and routing inbound leads, and tracking onboarding and go-live milestones
Handling merchant information in line with GDPR and DNA’s data security policies
Wider business support
Supporting Marketing with campaigns, collateral, case studies and industry events
Coordinating team meetings, pipeline reviews, diaries and travel
Supporting other functions across DNA as priorities change, learning how the business works along the way
About You:
You’re curious and keen to learn the payments industry and the business from the ground up
You’re analytical, with a sharp eye for detail – you like data to be clean and right
You’re always looking for a better, faster way to do things, and you’re excited by what AI and automation can do
You’re adaptable, happy for the role to evolve and to support different functions as priorities change
You’re discreet and trustworthy with confidential commercial and merchant information
A self-starter, comfortable working remotely/hybrid with autonomy
Desirable: Experience in payments, fintech or financial services, or exposure to onboarding, KYC/KYB or compliance processes
What’s in it for you?
You’ll work with a collaborative team and join a fast growth fintech where you’ll get the chance to learn and develop, and if that’s not enough, you also receive the following benefits:
Competitive Salary
Work related travel is expensed
25 days holiday per year
Educate, Discover & Inspire
At DNA Payments, we put our values into action through real initiatives. From our dedicated in-house Sales and Operations training programmes that support career development, to DNA Day where we come together to celebrate our people and culture, we’re committed to investing in our teams. We’re also proud to support wider community initiatives, such as attending Hull Pride, reflecting our dedication to equality, inclusion, and celebrating diversity.