Aerospace Manufacturing Sales Representative

Job Description
Job Description
Description:

Position Summary

The Aerospace Manufacturing Sales Representative serves as a primary point of contact for customers and supports the day-to-day administration of aerospace component, repair, and machined-product orders. This position coordinates closely with Sales, Operations, Quality, Engineering, Supply Chain, and Finance to provide timely and accurate information, process customer requirements, monitor orders, and help ensure a high level of customer satisfaction. The role requires strong communication, organization, attention to detail, and the ability to manage multiple priorities in a fast-paced aerospace environment.

Essential Duties & Responsibilities

Serve as a primary point of contact for assigned customers, providing professional and responsive support by telephone, email, and other communication channels. Receive, review, enter, and maintain customer purchase orders, repair orders, and related information in the company ERP or other applicable systems. Review customer orders for required information, pricing, quantities, part numbers, delivery requirements, shipping instructions, and other commercial terms; coordinate resolution of discrepancies as needed.

Respond to customer inquiries regarding order status, lead times, delivery dates, quotations, repair status, documentation, and general product or service information. Coordinate with Sales, Operations, Production, Quality, Engineering, Supply Chain, and Shipping to obtain accurate order information and communicate updates to customers. Monitor open orders and proactively follow up on potential delays, changing requirements, or other issues that may affect customer commitments.

Communicate schedule changes, delivery updates, and other relevant information to customers in a timely and professional manner. Assist with requests for quotation (RFQs), pricing inquiries, order acknowledgments, and other sales or customer-service documentation as assigned. Maintain accurate customer account information, order notes, correspondence, and supporting documentation in company systems. Coordinate customer requests involving certifications, traceability, shipping documentation, quality records, or other required aerospace documentation with the appropriate internal departments.

Assist in resolving customer concerns, returns, discrepancies, warranty matters, or service issues by coordinating with the appropriate internal teams and escalating issues when necessary. Build positive working relationships with customers and support customer retention through consistent communication, follow-through, and service. Support invoicing, shipment coordination, account follow-up, and other administrative activities related to customer orders as needed.

Comply with company policies, applicable export-control requirements, quality procedures, customer requirements, and ethical business practices. Perform other duties as assigned based on business and operational needs.

Requirements

High school diploma or GED required; associate or bachelor’s degree in business, aviation, supply chain, or a related field preferred. Previous customer service, sales support, order management, account coordination, or related experience required; aerospace, aviation, MRO, machining, or manufacturing experience preferred. Strong written and verbal communication skills with a professional customer-service approach. Excellent attention to detail and organizational skills, with the ability to manage multiple orders, customers, priorities, and deadlines.

Ability to read and understand purchase orders, part numbers, pricing, delivery requirements, and other customer documentation. Proficiency with Microsoft Office and the ability to learn ERP, CRM, and other company systems. Ability to work independently, exercise sound judgment, and collaborate effectively with cross-functional teams. Ability to maintain confidentiality and handle customer and company information appropriately.

Preferred Qualifications

Experience supporting commercial aviation, aerospace, aircraft component, repair station, or precision-machining customers.
Experience with aerospace purchase orders, RFQs, quotations, repair orders, lead times, shipping, and customer documentation.
Familiarity with FAA repair station operations, AS9100 or similar aerospace quality systems, and aviation traceability requirements.
Experience using ERP and/or CRM systems for order entry, customer account management, and order tracking.