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Dynamics 365 Business Analyst

Happiest Minds Technologies LimitedUnited States🇺🇸United StatesPosted Sep 24, 2026

Why This Role Stands Out

This hybrid role offers an exceptional opportunity to drive significant impact within a critical billing transformation program, leveraging your expertise in Dynamics 365 to bridge business needs with technical solutions. You'll thrive here if you possess strong business process analysis skills and a passion for optimizing complex billing operations, making this a fantastic step for your career growth. Apply now to join a reputable company and contribute to innovative technology solutions!

Quick Overview

Seniority
Mid Senior
Work mode
Hybrid
Location
United States
Posted
Yesterday

Job Description

The Business Analyst (BA) will play a critical role in the successful delivery of the Billing Transformation Program by serving as the bridge between business stakeholders and the implementation team. The BA will be responsible for eliciting, analyzing, documenting, and validating business requirements related to billing operations, customer management, service delivery, invoicing, financial processes, and enterprise integrations within the Microsoft Dynamics 365 ecosystem.
The ideal candidate will possess strong business process analysis skills, experience working on Dynamics 365 implementations, and expertise in billing transformation initiatives. The individual will work closely with business users, subject matter experts, solution architects, developers, testing teams, and executive stakeholders to ensure business needs are successfully translated into functional solutions.
 Billing Transformation Analysis
  • Analyze end-to-end billing lifecycle processes including:
    • Customer onboarding
    • Service activation
    • Contract management
    • Work order completion
    • Billing and invoicing
    • Collections and payment processing
    • Revenue recognition
    • Reporting and analytics
  • Identify process gaps, inefficiencies, and improvement opportunities.
  • Define business rules and billing calculation requirements.
  • Support billing process redesign initiatives.

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