Senior Change Management Training and Technology

RESPONSIBILITIES

Kforce's client in Jupiter, FL is seeking a Senior Change Management Training and Technology who will support Power Delivery technology and process transformations through change management, training, documentation, readiness, deployment, and adoption.

Key Responsibilities

• Change impact, stakeholder, audience, and readiness assessments
• Current/future-state process and workflow validation
• Role-based training, facilitation, simulations, eLearning, job aids, videos, and procedure manuals
• Salesforce configuration, testing, implementation, training, and user support
• AI assistant/agent development, prompt engineering, testing, and knowledge grounding
• SharePoint/Microsoft 365 knowledge management
• UAT, pilots, deployment, Hypercare, and sustainment
• Training, readiness, and adoption measurement
• Partner with Product Owners, SMEs, IT, and field stakeholders
• Independently manage deliverables across multiple workstreams

REQUIREMENTS:

Preferred Qualifications

• Strong Salesforce administration, implementation, and training experience
• Salesforce certifications or demonstrated equivalent proficiency
• Hands-on generative AI/AI assistant experience
• OCM and instructional design experience
• Strong process mapping, documentation, facilitation, and stakeholder skills
• Microsoft 365/SharePoint proficiency
• Agile/project delivery experience
• Utility or field-operations experience preferred

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Kforce is an Equal Opportunity/Affirmative Action Employer.

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