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IT Service Desk Specialist - Level II with Security Clearance

Mission Services LLCOak Harbor, WA🇺🇸United States

Why this role stands out

This on-site IT Service Desk Specialist role offers significant career growth as you'll tackle complex technical challenges and become an escalation point for critical issues, all while supporting vital naval operations. You'll thrive here if you possess strong problem-solving skills, a Security+ certification or higher, and a desire to deepen your expertise in a reputable organization. Apply today to join a dedicated team and make a tangible impact!

Quick overview

SeniorityMid Senior
Employment typeEmployee
Work modeOn Site
LocationOak Harbor, WA, United States

Job description

Position: IT Service Desk Specialist - Level II
Location: Oak Harbor Naval Clinic, Oak Harbor Washington (100% Onsite) Duration: Full Time role
Client: DHA Need Active Security+ Certification or higher.

Roles and Responsibilities: Answers questions, analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems through phone, email, or chat. Resolves computer software and hardware problems of users, and acts as a contact for users having problems using computer software, hardware, and operating systems. Acts as the escalation path to resolve moderate to highly complex technical issues. Specialized in certain aspects of technologies to assist the customer base. Provides support for call overflow during peak time or reduced staff during off peak hours. Level II performs more varied and difficult tasks compared to Level I.

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