IT Service Desk Specialist - Level II with Security Clearance

Position: IT Service Desk Specialist - Level II
Location: Oak Harbor Naval Clinic, Oak Harbor Washington (100% Onsite) Duration: Full Time role
Client: DHA Need Active Security+ Certification or higher.

Roles and Responsibilities: Answers questions, analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems through phone, email, or chat. Resolves computer software and hardware problems of users, and acts as a contact for users having problems using computer software, hardware, and operating systems. Acts as the escalation path to resolve moderate to highly complex technical issues. Specialized in certain aspects of technologies to assist the customer base. Provides support for call overflow during peak time or reduced staff during off peak hours. Level II performs more varied and difficult tasks compared to Level I.