Help Desk Technician

Key Responsibilities Provide Level 1 technical support for faculty, staff, and students. Troubleshoot Windows computers, laptops, Chromebooks, printers, and classroom technology. Assist with Microsoft 365 applications, including Outlook, Teams, Word, and Excel. Support user account creation, password resets, and basic Active Directory/Microsoft Entra ID administration. Troubleshoot basic network connectivity, Wi-Fi, and internet access issues. Install, configure, and maintain computers, software, and peripherals.

Support classroom technology, including interactive displays, projectors, and audiovisual equipment. Document technical issues, troubleshooting steps, and resolutions in the helpdesk ticketing system. Assist with device deployment, inventory management, and equipment replacement. Escalate complex technical issues to senior IT personnel when necessary. Follow established cybersecurity policies and help protect sensitive student and staff information. Assist with school events requiring technology or audiovisual support.