Customer Success Partner III

Be yourself at Protolabs

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.  We are an equal opportunity employer, and we are committed to building a diverse team that feels they are valued in the workplace.  So do you feel you do not meet every single requirement but still intrigued? We encourage you to still apply!  You can help make our company even better.  We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself.  We strongly believe diversity makes for more successful teams.

Why Protolabs?

We are the leaders in digital manufacturing.  We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit.  Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds.  We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what we do.  It’s our people who fuel our creativity and make our culture feel like home.

The purpose of this role is to provide outstanding customer service to both our external customers and internal business partners. An in-depth understanding of all CS processes and service lines is required.  They are accountable to identify solutions to meet the needs of our customers while minimizing risk to the organization by providing technical support to the Customer Service team which may include answering process questions, mentoring team members, ensuring documentation is accurate and up-to-date, and delivering training as required.  Will also serve as an SME for the full CS organization, representing the team for systems releases and large-scale projects/changes.