Customer Success Manager

About the Role

Join an early-stage AI company as its first dedicated Customer Success Manager. You will own the post-sale customer journey and help build a proactive CS function, partnering closely with customers, engineering, and product to support adoption and renewals.

What You'll Do

• Manage enterprise customers through onboarding, adoption, renewals, and expansion.

• Lead customer calls focused on discovery, use-case fit, and product adoption.

• Share customer feedback, bug reports, and feature requests with product and company leadership.

• Partner with forward-deployed engineers on proof-of-concept to paid conversions.

• Match customer business objectives with AI capabilities and enterprise integrations.

What We're Looking For

• Five to seven years of Customer Success experience, including proactive customer management.

• Experience at an early-stage startup, ideally in a horizontal AI business.

• Familiarity with companies serving both product-led growth and enterprise sales customers.

• Comfort working with AI and LLM products, and tools such as Slack, Jira, GitHub, and Confluence.

• Ability to work in an evolving environment and turn customer needs into actionable product feedback.

Compensation & Benefits

Base salary is $130,000 to $160,000 USD annually. Visa sponsorship is not available.

Location

Hybrid, based in San Francisco, California. Atlanta, Georgia is also an eligible location.