Technical Support Specialist

Oxford Solutions is working with an IT services organization seeking a Technical Support Specialist – Level 2 for an onsite contract-to-hire opportunity. This position will provide hands-on technical support within a large industrial environment, troubleshooting escalated desktop, hardware, software, and connectivity issues.

This is an onsite position with an initial contract expected to last at least six months, with potential for extension or conversion to a full-time role.

Responsibilities

• Provide Level 2 onsite support for desktops, laptops, mobile devices, printers, and other end-user technology.
• Troubleshoot escalated hardware, software, Windows operating system, Microsoft 365, and basic network connectivity issues.
• Diagnose technical problems and provide timely resolution to end users.
• Coordinate with remote service desk and engineering teams to resolve more complex technical issues.
• Escalate incidents when necessary and assist with identifying root causes and long-term solutions.
• Install, configure, image, deploy, and maintain computers and related software.
• Support workstation moves, equipment upgrades, technology refreshes, and device replacements.
• Perform basic Active Directory and user account administration.
• Document incidents, troubleshooting steps, resolutions, assets, and system configurations within the ticketing system.
• Provide professional, customer-focused support to users across the organization.

Qualifications

• Associate degree in Information Technology or equivalent practical experience preferred.
• Experience providing Level 2/Tier II desktop or technical support in an enterprise environment.
• Strong knowledge of Microsoft Windows and Microsoft 365 applications.
• Hands-on experience troubleshooting desktop and laptop hardware, printers, mobile devices, and peripherals.
• Experience troubleshooting basic network and connectivity issues.
• Familiarity with Active Directory, user account administration, and IT ticketing systems.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to manage multiple priorities and work independently in a fast-paced environment.
• Strong communication and customer service skills.
• CompTIA A+, Network+, Microsoft, or related technical certifications are a plus.

Technical Support Specialist - Level 2 - 26-00742
IND123