Technology

VDH OHPAC Application Support/Technical Support Analyst 3

V-Soft Consulting Group, IncRichmond, VA🇺🇸United StatesPosted Sep 21, 2026

Quick Overview

Seniority

Mid Senior

Work mode

Hybrid

Location

Richmond, VA, United States

Posted

19 hours ago

AgileTechnical Support

Job Description

Application Support/Technical Support Analyst 3
Primary Location: Richmond, VA
V-Soft Consulting is currently hiring a Application Support/Technical Support Analyst 3 for our premier client Richmond VA.
Education and Experience

Ability to troubleshoot and resolve routine OHPAC application issues and accurately escalate issues outside the scope of Tier 1 support. Required 3 Years
Ability to understand and follow established application support procedures, organizational policies, and standard operating procedures Required 3 Years
Ability to communicate clearly and professionally with end users, application teams, technical teams, leadership, and vendors. Required 3 Years
Ability to document incidents, troubleshooting activities, resolutions, and escalations accurately and consistently. Required 3 Years

WHAT YOU'LL DO:
Job Responsibilities:

Provides Tier 1 clinical support to meet and exceed established Service Level Agreements (SLAs) and follow ITIL processes.
Triages end user issues and determines if the issue can be resolved at Tier 1 or if it needs to be escalated to Tier 2.
Ability to troubleshoot and resolve routine OHPAC application issues and accurately escalate issues outside the scope of Tier 1 support.
Ability to understand and follow established application support procedures, organizational policies, and standard operating procedures.
Ability to communicate clearly and professionally with end users, application teams, technical teams, leadership, and vendors.
Ability to document incidents, troubleshooting activities, resolutions, and escalations accurately and consistently.
Ability to recognize patterns in incidents and identify recurring application or workflow issues.
Working knowledge of common end-user technologies, including desktop applications, Citrix environments, printing, user access, and related support functions.
Acquires and maintains a general and clinical knowledge of client and related software applications.
Attends professional development training as instructed.

Interested?
Qualified candidates should send their resumes to
V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.
As a valued V-Soft Consultant, you're eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.
V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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