Program Specialist III

About the role and team

The Community Operations organization at Uber is where real people solve real problems in real time. As a Program Manager, you aren’t just a coordinator; you are a builder of the processes that make an effortless and efficient customer support experience possible for millions of users. You’ll partner cross-functionally to launch support for new products while relentlessly refining existing services. The work is high-velocity and high-stakes, requiring you to bridge the gap between digital strategy and real-world execution.

Success in this role requires a high-ownership mindset and the grit to push through ambiguity. You’ll need to navigate complex internal dynamics and stay steady when project constraints shift. We’re looking for someone who can move fast without losing sight of the details, turning messy problems into structured plans. If you are a proactive problem-solver who thrives on challenge and is motivated by meaningful impact at a global scale, this is where you’ll grow.

What you’ll do

• Structure complex projects from initial intake, creating detailed project plans with clear milestones that keep the business moving forward.
• Support managers and project leads on cross-site initiatives, ensuring alignment and consistent execution across different regions and teams.
• Communicate and address blockers with urgency, navigating tension and influencing stakeholders to keep projects on track.
• Track and follow up on action items and deliverables, holding stakeholders accountable to ensure no detail is missed in our high-speed environment.
• Define and measure project targets against business metrics, providing the quantitative proof that our support services are delivering real value.
• Perform new business intakes, evaluating the impact of new initiatives and structuring them for successful implementation.

Basic Qualifications

• 1+ year of experience working with a variety of stakeholders and projects in a fast-paced environment.
• Basic business acumen with a foundational understanding of operational metrics.
• Demonstrated problem-solving, collaboration, and analytical skills.
• High school diploma or equivalent experience.

Preferred Qualifications

• Experience with continuous improvement methodologies to identify and scale operational efficiencies.
• Experience with stakeholder management, specifically the ability to align conflicting priorities and drive consensus.
• Demonstrated ability to stay resilient and adaptable when navigating shifting project priorities or timelines.
• Experience using data to influence decisions and measure the success of cross-functional projects.