Business Systems Analyst V (IT Asset Manager - Subject Matter Expert)

job summary:

Join our engineering team supporting critical IT infrastructure for the Department of Justice (DOJ). In this role, you will deliver high-visibility Tier 3 technical support across workstation environments, enterprise print fleets, and executive collaboration room systems. This is a mission-critical position focused on ensuring seamless, secure device performance for government stakeholders in Washington, DC.

location: Washington, Washington, D.C.
job type: Contract
salary: $25.95 - 35.95 per hour
work hours: 9am to 5pm
education: Bachelors
responsibilities:

Provide Tier 3 desktop engineering support for Windows 11 workstations, software packaging, and deployment using enterprise management tools (SCCM, BigFix, Active Directory).

Administer, configure, monitor, and maintain enterprise print devices, queues, drivers, firmware updates, supply levels, and vendor escalation workflows across the DOJ environment.

Deploy, configure, monitor, and troubleshoot collaboration room systems including Microsoft Surface Hubs and Avocor displays, supporting audio/video, calendar, and identity integrations.

Execute root-cause analysis and incident resolution within strict SLAs using an enterprise ITSM ticketing system.

Manage Active Directory Group Policy Objects (GPOs) and access control baselines for workstations, print environments, and collaboration hardware.

Deliver white-glove executive technical support and author technical runbooks, SOPs, and weekly operational reporting for program leadership.

qualifications:

U.S. Citizenship with the ability to obtain and maintain a federal Public Trust clearance.

High School Diploma with 2+ years of relevant IT/desktop support experience (or Bachelor's degree in CS/Engineering).

2+ years of hands-on experience supporting Windows 11 enterprise environments and SCCM software deployment.

Proven background troubleshooting HP enterprise printers, queue managers, and hardware imaging.

Experience utilizing enterprise ITSM ticketing systems for Tier 2/3 ticket resolution.

Ability to work onsite full-time in Washington, DC.

PREFERRED QUALIFICATIONS

Previous experience supporting Department of Justice (DOJ) or other federal government programs.

Active DOJ Public Trust or DoD security clearance.

Experience administering ServiceNow ticketing systems.

Working knowledge of Smart Card / PIV / CAC authentication controls.

skills:

Tier 3,Active Directory,Active Directory & Group Policy,software packaging,Business Systems,Enterprise Software,firmware,ticketing system,Intune,Windows 11,queue management,ServiceNow platform,Smart Card,Symantec,SCCM,Authentication,leadership,troubleshoot,reliability,customer-focused,access control,systems administration,Administration,Device Management,digital signage,engineering support,executive communication skills,Active Directory Group Policy,ITSM,infrastructure,Justice,government contracts,lifecycle management,operational reporting,IT programs,root-cause analysis,Enterprise collaboration,technical support,Tier 3 Support,technical troubleshooting,workflows,workstation,workstations

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.