IT Systems Support Specialist

job summary:

Our client is looking for a IT Systems Support Specialist for a year long onsite contract opportunity located in Sacramento, CA.

location: Sacramento, California

job type: Contract

salary: $29 - 33 per hour

work hours: 8am to 5pm

education: No Degree Required



responsibilities:

Role Summary Seeking an IT Software and Support Specialist (ITSSS) whose primary duty will be providing on-site Field Service support for regional teams and departments. This role supports various functional business units while adhering to established organizational IT standards.

Core Responsibilities

• Desktop & Field Support: Image, install, configure, and relocate IT equipment and peripherals (e.g., specialized receipt/label printers, barcode scanners).
• Tier 2 Technical Support: Handle escalated Service Desk tickets, resolve hardware and software issues, and remotely assist end-users with multi-factor authentication (MFA), VPNs, and network resource connectivity.
• System Imaging & Deployment: Deploy operating system images (both guided and unattended) and execute software package deployments using endpoint management platforms.
• Asset & Identity Management: Update hardware/software inventory assignments in tracking databases and assist with user identity/directory management.
• User Training & Enablement: Guide end-users on operating systems, productivity software, utilities, and enterprise web application environments (including browser configuration).

qualifications:

Key Qualifications & Skills

Technical Troubleshooting: Experience diagnosing and resolving Windows operating system issues, software application errors, and hardware peripheral faults.

Customer Service & Communication: Excellent verbal and written skills for clear end-user interaction and detailed technical documentation.

Adaptability & Precision: Strong attention to detail with the ability to manage rapidly changing priorities in a fast-paced environment.

Directory Services Knowledge: Familiarity with Active Directory or equivalent identity and access management tools.

skills:

Active Directory,databases,software package,user interaction,Identity Management,Windows operating system,multi-factor authentication,productivity software,software application,IT Software,software issues,VPNs,web application,Adaptability,Strong attention to detail,Excellent verbal and written skills,User Training,Customer Service & Communication,diagnosing,Directory Services,Field Service,IT standards,operating system,operating systems,System Imaging,technical documentation,Technical Support,Technical Troubleshooting,Service Desk

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.


Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.



Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.



We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.