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UC & CCaaS Architect

Cognitive Group | Part of the Focus Cloud Grouplondon, england🇬🇧United KingdomPosted 13 Sept 2026

Why This Role Stands Out

This is a fantastic opportunity to shape enterprise transformations and CCaaS deployments with a leading Modern Work partner, offering significant growth and impact in cutting-edge Microsoft technologies. You'll thrive here if you have a strong background in designing and delivering Contact Centre solutions with Anywhere365/Dynamics 365 Contact Center and enjoy a hybrid work environment that fosters collaboration and client success. Apply now to leverage your expertise and contribute to high-profile projects!

Quick Overview

Seniority
Mid Senior
Work mode
Hybrid
Location
london, england, United Kingdom

Job Description

We are exclusively supporting a Leading Modern Work and UC Partner, delivering Enterprise transformations and CCaaS deployments with high-profile customers. They are actively hiring for a UC Architect, able to take ownership of customer solution design, and lead or support deployments and migrations across Anywhere365/AnywhereNow and/or Dynamics 365 Contact Center projects;

  • Strong experience designing and delivering Contact Centre solutions with Anywhere365/AnywhereNow or Dynamics 365 Contact Center, or any other MSFT certified Contact Centre.
  • Strong experience working in a consulting or customer-facing delivery role, ideally with experience leading, mentoring or coaching a team of consultants or engineers
  • Deep understanding of Anywhere365/AnywhereNOW workflows, IVR design, WebAgent and reporting, plus Dynamics 365 Contact Center capabilities (omnichannel routing, Copilot for Service, unified routing)
  • Solid understanding of Microsoft Teams Phone integration with Contact Centre platforms, including SIP, SBCs and telephony integration
For someone who can hold a room with Enterprise Stakeholders and deliver transformational Contact Centre solutions across D365/Anywhere, get in touch :)

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