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Jr. Service Desk Agent - Top Secret Clearance with Security Clearance

Dunhill Professional SearchArlington, VA🇺🇸United StatesPosted Oct 15, 2026

Why this role stands out

Leverage your technical skills and exceptional customer service to provide critical IT support in a hybrid environment, offering a competitive hourly rate of $22-$49 and significant opportunities for career advancement within a highly reputable organization. This role is ideal for individuals with a Top Secret clearance and a passion for problem-solving who are eager to grow their expertise in IT infrastructure and gain valuable experience supporting important projects. You'll thrive here if you possess strong communication skills, a proactive approach to technical challenges, and a commitment to delivering outstanding user support.

Quick overview

Salary$22 - $49/hr
SeniorityMid Senior
Work modeHybrid
LocationArlington, VA, United States
Posted1 week ago
Microsoft OfficeWindows Server

Job description

Top Secret Clearance with SCI eligibility Required Compensation Range - $22.12 - $49.00 Responsible for supporting the program/project/client to deliver Technology Infrastructure Services to meet customer business needs and expectations. Receives and responds to routine/basic customer problems, issues, requests. As the entry point for customers, documents, notifies proper department/desk, escalates as necessary, and tracks and follows up on all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities.

  • Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, and Procedures (TTPs); and user Frequently Asked Questions (FAQs)
  • Provide customer onboarding and offboarding.
  • Provide account management support.
  • Provide 24/7 Tier 1 support for all environments and networks supporting end users. Route Tier 2/3 tickets to appropriate sustainment teams
  • Process all IT SM tickets to completion.
  • Assist Cyber Operations with continuous monitoring activities.
  • Participate in training, testing, and exercises related to incident response and contingency planning. Required Qualifications
  • Active TS security clearance and eligible for SCI and NATO read-on prior to starting work.
  • Meet the DoD requirements for a privileged user on a TS/SCI information system prior to starting work - DoD 8140 / 8570.01-m requirements. Minimum Qualifications
  • Bachelor's degree in an area related to the labor category with at least 2 years' experience in providing Tier 1 support of a TS/SCI system. Experience may be substituted for a degree upon approval. Other Job Specific Skills
  • Excellent customer service skills
  • Uses a knowledge document to work independently with general supervision and maintains a high-degree of professional conduct at all times
  • Excellent communication and interpersonal skills
  • Good problem solving and analytical skills
  • Technical experience in:
  • Microsoft Windows Operating Systems
  • Microsoft Office
  • Network Connectivity
  • Print Services
  • E-Mail and Internet mail
  • Basic PC usage and troubleshooting
  • Ability and desire to build additional technical skills
  • Ability to interact effectively with others
  • Ability to follow instructions to produce desired results
  • Aptitude to multi-task workloads
  • Ability to remain calm and courteous in periods of stress
  • Ability to work with broad range of experience levels
  • Good administrative and organizational skills
  • Willingness to work overtime and varying hours as required
  • The program has a requirement to provide 24/7 coverage during inclement weather/snow events. The program offers per diem and comped nearby hotel stay to ensure coverage
  • Some weekend shift work will be required. #cjpost

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