Jr. Service Desk Agent - Top Secret Clearance with Security Clearance

Top Secret Clearance with SCI eligibility Required Compensation Range - $22.12 - $49.00 Responsible for supporting the program/project/client to deliver Technology Infrastructure Services to meet customer business needs and expectations. Receives and responds to routine/basic customer problems, issues, requests. As the entry point for customers, documents, notifies proper department/desk, escalates as necessary, and tracks and follows up on all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. * Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, and Procedures (TTPs); and user Frequently Asked Questions (FAQs) * Provide customer onboarding and offboarding. * Provide account management support. * Provide 24/7 Tier 1 support for all environments and networks supporting end users. Route Tier 2/3 tickets to appropriate sustainment teams * Process all IT SM tickets to completion. * Assist Cyber Operations with continuous monitoring activities. * Participate in training, testing, and exercises related to incident response and contingency planning. Required Qualifications * Active TS security clearance and eligible for SCI and NATO read-on prior to starting work. * Meet the DoD requirements for a privileged user on a TS/SCI information system prior to starting work - DoD 8140 / 8570.01-m requirements. Minimum Qualifications * Bachelor's degree in an area related to the labor category with at least 2 years' experience in providing Tier 1 support of a TS/SCI system. Experience may be substituted for a degree upon approval. Other Job Specific Skills * Excellent customer service skills * Uses a knowledge document to work independently with general supervision and maintains a high-degree of professional conduct at all times * Excellent communication and interpersonal skills * Good problem solving and analytical skills * Technical experience in: * Microsoft Windows Operating Systems * Microsoft Office * Network Connectivity * Print Services * E-Mail and Internet mail * Basic PC usage and troubleshooting * Ability and desire to build additional technical skills * Ability to interact effectively with others * Ability to follow instructions to produce desired results * Aptitude to multi-task workloads * Ability to remain calm and courteous in periods of stress * Ability to work with broad range of experience levels * Good administrative and organizational skills * Willingness to work overtime and varying hours as required * The program has a requirement to provide 24/7 coverage during inclement weather/snow events. The program offers per diem and comped nearby hotel stay to ensure coverage * Some weekend shift work will be required. #cjpost