Business Analyst Child Welfare / Child Support (Only Local Candidate)

Job Title: Business Analyst Child Welfare / Child Support
Location: Austin, TX Local candidates within 50 miles
Work Arrangement: 3days Onsite, 2days Remote

Job Summary:
We are seeking an experienced Business Analyst with strong domain knowledge in Child Welfare and/or Child Support programs. The ideal candidate will have experience working with state/government human-services systems and be comfortable translating business needs into functional requirements, user stories, process flows, and acceptance criteria.

Key Responsibilities:

• Gather, analyze, and document business and functional requirements.
• Work closely with business stakeholders, SMEs, technical teams, QA, and project managers.
• Analyze Child Welfare, CPS, Foster Care, Adoption, Child Support, or Family Services business processes.
• Develop BRDs, FRDs, user stories, use cases, process flows, workflow diagrams, and acceptance criteria.
• Participate in requirements workshops, stakeholder meetings, and process-mapping sessions.
• Support SDLC activities including design, development, testing, UAT, and production validation.
• Perform gap analysis and recommend process/system improvements.
• Support data mapping, reporting, system integration, and modernization initiatives.
• Coordinate with QA teams for test scenarios, UAT, defect tracking, and resolution.
• Ensure requirements align with applicable state and federal regulations.

Required Skills:

• 5+ years of Business Analysis experience.
• Direct Child Welfare OR Child Support domain experience is highly preferred.
• Experience with CPS / DFPS / HHSC / OAG Child Support or comparable state human-services programs.
• Experience with SACWIS / CCWIS or child welfare system modernization is a strong plus.
• Strong requirements gathering and documentation experience.
• Experience creating BRD, FRD, User Stories, Use Cases, Process Flows, and Acceptance Criteria.
• Strong understanding of SDLC and Agile methodologies.
• Experience supporting UAT, QA, defect management, and implementation.
• Strong stakeholder communication and facilitation skills.
• Experience with JIRA, Confluence, MS Visio, Excel, or similar tools is preferred.
• Bachelor's degree preferred.

Highly Preferred Domain Keywords:
Child Welfare, Child Support, CPS, DFPS, HHSC, OAG, SACWIS, CCWIS, Foster Care, Adoption, Child Protective Services, Child Support Enforcement, Family Services, Human Services, Social Services, Case Management, Eligibility, IV-D, TANF, Medicaid/HHS.