Senior VOIP Engineer

Job Description
• Knowledge of VOIP call manager
• Program and trouble shoot VOIP phone and telecom issues
• Administer licensing and users on call Manager
• Help manage physical connections coming in from ISP for demarc/fiber/POTS/Fax lines
• Perform network cable pulls and install network drops
• Work with the network team in resolving network, wireless and VoIP issues
• Resolve trouble tickets with Help-Desk team with end to end resolution
• Maintain and support tributary equipment belonging to USMMA
• Basic physical layer troubleshooting for Network Switches and fiber connections
• Monitor and oversee meeting quality and bandwidth usage; use Microsoft Teams Admin Center, Azure portals, and available network/telemetry data to identify and troubleshoot issues involving online meetings.
• Support conference rooms and virtual meeting equipment (Polycom, Cisco, ScreenBeam and similar collaboration systems), including setup, configuration, maintenance, and troubleshooting
• Support Wireless access points and WAP installations
• Perform other duties that can arise in support of USMMA
• This position is 100% On-Site (with some limited remote days possible) at Kings Point, NY
Qualifications
• 1- 3 years experience working with VOIP Call manager
• 1-3 years experience with Network and wireless equipment
• 1-3 years experience performing network cable pulls, network drops and fiber connectivity troubleshooting
• 1-3 years experience working with ISP, demarc, fiber, POTS and Fax line connections
• CCNA or VOIP certification preferred
• Attention to Detail – able to efficiently process individual tasks quickly and accurately
• Integrity – ability to be honest and maintain strong moral principles
• Procedure Development – ability to develop, maintain and drive standardized processes, procedures and work flows through the organization
• Attitude - driven to constantly learn and adapt to new technologies and solutions
• Interpersonal Skills - be a master of all interactions and communication with co-workers, vendors, faculty/Staff and Students