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Lead ICT Service Desk Manager - Flexible Work & Growth
The Department of Parliamentary ServicesCanberra, Australian Capital Territory🇦🇺AustraliaPosted 22 Aug 2026
Quick Overview
Seniority
Mid Senior
Employment type
Full Time
Work mode
Hybrid
Location
Canberra, Australian Capital Territory, Australia
Job Description
The Department of Parliamentary Services in Canberra invites applications for an ICT Service Desk Manager (PSL 6) within the Digital Customer Services Branch. You will lead a team of 8-10 analysts, oversee day-to-day ICT service desk operations, and drive service delivery and client satisfaction.
The role requires ITIL knowledge, staff development, incident and change management familiarity, and the ability to manage escalations.
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