Software Test Analyst 5- Salesforce/CRM Tester

Location: Lansing, MI (Hybrid)

Interview Process:
1st Round Virtual Interview via MS Teams video
2nd Round In-person interview in Lansing, MI

Duration: 1 year with possible extension based on business needs.

Local Candidates Only: Must reside within 90 miles of Lansing at the time of submission.

• Salesforce QA/Testing: 6 years (Required).
• Salesforce Service Cloud: 4 years (Required).
• Azure DevOps Test Suite: 4 years (Required).
• Nice CXone or other CCaaS Testing: 4 years (Preferred).
• SQL: 1 year (Preferred).
• Selenium/Test Automation or other Test Automation tools: 1 year (Preferred).
• Experience in Government or Public Health Processes and guidelines (Preferred).

Clear and concise written and verbal communication is crucial to success and productivity in this role.

As a Salesforce/CRM Tester, you'll be comfortable with testing Salesforce applications and utilizing Azure DevOps for designing, maintaining, and executing test cases.

Responsibilities for this position include but are not limited to:

• Work in an Agile environment and understand Agile methodologies.
• Participate in requirement sessions with customers and understand the requirements and be comfortable writing Test Plans/Test Suites in Azure DevOps and easily maintaining them.
• Work with the customer and Development Team to define Test Scripts based on requirements for new projects and any future enhancements.
• Proficiency in interpreting requirements/user stories and writing test cases using Azure DevOps.
• Participate in defining and designing activities of the project engagement to ensure a full understanding of requirements prepared by the project team.
• Fully understand the capabilities and limitations of the technical environments of the applications used by the enterprise.
• Strong hands-on experience in writing positive and native test cases in Azure DevOps as per Salesforce application needs.
• Identify automation framework and make recommendations for improvements.
• Familiarity with testing Salesforce Service Cloud, including web services and REST API, SOAP API, and Bulk API, using tools like SoapUI, Postman, or similar applications.
• Collaborate with developers to ensure testing results meet performance and scalability requirements.
• Develop and write automated test scripts and plans to ensure that software functions as expected.
• Work with test engineers to implement new automation scripts and diagnose problems with existing scripts in a Continuous Integration environment.
• Knowledge of quality assurance methodologies and automation testing tools.
• Ensure the proposed solutions adhere to security guidelines and standards throughout the application lifecycle.
• Proven record of delivering business value by leveraging technology and an ability to communicate strategic technical concepts at an executive level and be a trusted voice at the decision-making table.
• Devise a training plan for the team for a smooth and successful transition to Maintenance & Operations.
• The successful candidate will be self-motivated and can work under dynamic conditions and within deadlines.
• Ability to effectively transfer knowledge and flex according to the situation.
• Excellent written and verbal communication skills.
• Facilitation and problem-solving skills.

• Strong knowledge and working experience in Service Cloud and Experience Cloud.
• Participation in each phase of full Salesforce lifecycle implementations.
• In-depth understanding of the capabilities and constraints of Salesforce.
• Understanding of Salesforce Production and Sandboxes.
• Analyze the impact of new solutions/enhancements and run appropriate regression testing.

• Document and evaluate test results and defects, track and manage defects through to resolution in Azure DevOps.
• Ensure full traceability between test scripts, results, and requirements.
• Maintain and enhance existing test scripts.
• Azure DevOps experience with Prepare Test Suites.

• Salesforce QA/Testing: 6 years (Required).
• Salesforce Service Cloud: 4 years (Required).
• Azure DevOps Test Suite: 4 years (Required).
• Nice CXone or other CCaaS Testing: 4 years (Preferred/Optional).
• SQL: 1 year (Preferred/Optional).
• Selenium/Test Automation or other Test Automation tools: 1 year (Preferred).
• Experience in Government or Public Health Processes and guidelines (Preferred).
• Should have Salesforce object knowledge such as Flows, AppExchange packages, Lightning, Apex, and significant QA experience. This can come either in the form of real-world experience or actual hands-on background with Salesforce.
• Knowledge of testing/QA best practices.
• Ability to create and utilize test scripts.