Customer Advisor

Role: Customer Service Advisor - Prestige  
Salary: £24,882 
Location: Melton Mowbray 
Workstyle: Office based until fully trained then Dynamic working between the office and home - three days per week onsite 
Contract: Permanent Full-time  
Hours: 37.5 hours per week, Monday to Friday between 08:00 - 18:00 and 1 in 4 Saturdays working hours - 09:00 -14:00 

This is the job 

Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service, maintenance and repair customers. As a Service Advisor, you will be the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our network centres. 

What will I be doing? 

• Using detailed scripts to gather information from the call and apply logic to assess the best course of action​​  
• Proactively maintaining knowledge of products and services and learning new information to solve our customers unique queries.​  
• Pushing for better by using resources, tools and systems available to offer the best customer service​  
• Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service.​  
• Striving to ensure that each and every customer receives a top-class customer experience that is expected from our iconic brand!  

What We’re Looking For: 

• Think Impact: You genuinely care about our members and their well-being and want to find the best product for them. 
• Back Each Other: Work with a team who support and mentor each other to ensure the best service possible 
• Push For Better: Handling objections? Problem you find difficult to solve? No problem. You bounce back and find solutions. 
• Own It: Our industry evolves, and so should you. Stay curious and open-minded 

Ready to Accelerate Your Career? 

Apply now by clicking the link below. Let’s drive success together! 🚗💨

Why Choose The AA? 

Benefits from day 1 

• Access to a 24/7 GP Chat line for when speaking to a doctor just can’t wait 
• Free AA breakdown cover for all employees + the ability to add up to 3 people living at the same address (including children) 
• Discounts on multiple online and high street shops, experiences and food 
• Great employee pension schemes 
• Physio, Dental and eye test benefits 
• Mental health help 

Plus additional benefits to reward longer service! 

After 6 months: 

• Technology and Appliance Vouchers 
• Cycle to Work scheme