Recently postedAutomotive

Service Advisor

Charles HurstBelfast🇬🇧United KingdomPosted 9 Nov 2026

Why this role stands out

Elevate your career with Charles Hurst, where you will enjoy a competitive salary package of up to £38,000 and the opportunity to lead in a fast-paced, prestigious Land Rover environment. This role is perfect for a customer-focused professional who thrives on driving performance and wants to grow within a supportive, industry-leading team. Apply today to take the next step in your automotive career and contribute to exceptional service standards.

Quick overview

Salary£32k/yr

SeniorityMid Senior

Work modeHybrid

LocationBelfast, United Kingdom

Job description

About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Service Advisor – Charles Hurst Belfast Land Rover

Contract Type: Permanent, Full Time

Salary: Basic Salary £29,000 per annum plus up to £6,000 bonus opportunity

Working Hours: Monday–Thursday 8am–5.30pm, Friday 8am–5pm, Saturday 9am–1pm on a rota basis

Charles Hurst Belfast Land Rover is seeking an experienced and customer‑focused Service Advisor to join our Aftersales Team. This is a fantastic opportunity for someone who thrives in a fast‑paced environment, enjoys leading by example, and is passionate about delivering an exceptional customer experience.

As a Senior Service Advisor, you will play a key role in the smooth running of our Aftersales operation. You’ll support the wider team, help drive performance, and ensure our customers receive the highest standard of service from the moment they arrive. You will report directly to our Aftersales Manager, who will support your continued development alongside our in‑house brand training and progression pathways.

This is an exciting opportunity for someone ready to take the next step in their career within a respected brand and a supportive team environment.

Responsibilities

Managing customer bookings for MOTs, servicing, and repair work
Providing clear advice on warranty coverage and identifying opportunities to upsell additional products or services
Coordinating with the Aftersales team to schedule work efficiently based on workshop capacity and call volumes
Handling a high volume of customer interactions across phone, email, and online booking platforms
Keeping customers updated on progress, turnaround times, and any additional work required
Maintaining accurate customer records and ensuring all systems are updated promptly
Supporting junior team members and contributing to a positive, high‑performing service environment

Skills and experience required

Previous experience as a Service Advisor within the automotive industry, ideally at senior or advanced level
Strong communication skills with the ability to build rapport quickly
Confidence in explaining technical information in a clear and customer‑friendly way
Experience using Kerridge/ADP or similar dealer management systems
A proactive, organised approach with the ability to work independently and as part of a team
A genuine passion for customer service and the automotive sector

Core Benefits:

Competitive salaries with structured pay scales and progression as you grow within the business
Generous annual leave that increases with your length of service
Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
Access to Techscheme for discounted technology purchases with flexible payments

Health & Wellbeing:

Eyecare vouchers to help cover vision care needs
Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
Dental insurance for everyday dental care and unexpected treatments
Optional critical illness cover for peace of mind during life's most challenging moments

Financial Wellbeing:

MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
Free will writing services to help plan for the future
Flexible life assurance options and partner life assurance for added protection

Leisure & Lifestyle:

Discounted gym memberships to support an active lifestyle
Travel insurance to help you explore with confidence
Access to home and technology vouchers
bYond card and a wide range of exclusive retail and lifestyle discounts

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.

We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.

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