Customer Service Advisor

Customer Service Advisor - Energy

Leeds Office | Full Time

Who are Zuno?
Zuno is a global platform connecting brands with skilled engineers to power installations in the home.

Our digital platform connects engineers with installation jobs across the UK, with over 15,000 engineers signed up to our network and growing.

We work with some of the biggest names in home energy, including E.ON, EDF Energy, Worcester Bosch and Tesla, helping get their products installed in customers’ homes, from boilers and solar panels to battery storage and EV chargers.

What makes us different? Technology. Think about what Uber did for taxis and Amazon did for retail. Zuno is bringing that same digital-first thinking to home energy, connecting brands, products and engineers through technology to make installations simpler, smarter and more scalable.

The Role
We’re looking for a Customer Service Representative to join our team. When our engineers are out at a customer’s home installing Solar PV, battery storage, EV chargers or heat pumps, things don’t always go to plan. That’s where you come in.

You’ll be the person engineers and customers turn to when there’s a technical issue on site. You’ll help understand what’s gone wrong, work through the options and make sure the right support is provided to get the job moving again.

This is an office-based role, so it’s a great opportunity for someone who has a technical mindset and enjoys problem-solving, but wants to work in a fast-paced office environment rather than being on site themselves.

What you’ll be doing

• Take calls and requests from engineers and customers when installation issues arise

• Understand technical problems and help identify practical solutions

• Support engineers remotely while they’re working at customer properties

• Provide clear and reassuring advice to customers when things don’t go to plan

• Coordinate engineers, technicians and other teams to resolve issues

• Assess the urgency of issues and prioritise emergency or safety-related callouts

• Provide basic troubleshooting support where appropriate

• Keep job information, call logs and updates accurate in our systems

• Follow up on outstanding issues to make sure they’re properly resolved

• Identify recurring technical issues and share feedback with the wider team

• Help improve processes and the customer and engineer experience
  

What we’re looking for

You don’t necessarily need to be a renewable energy expert. A technical mindset and the ability to understand and solve problems are what really matter. We’re looking for someone who:

• Has experience in a technical, engineering, customer support or similar environment

• Is naturally curious and enjoys figuring out how things work

• Can understand a technical problem and explain it clearly to someone else

• Has strong problem-solving and decision-making skills

• Communicates confidently with both customers and engineers

• Can stay calm and organised when dealing with multiple issues at once

• Has strong attention to detail and is comfortable using computer systems

• Has an interest in renewable technologies such as Solar PV, batteries, EV or heat pumps

Benefits

• 30 days annual leave + bank holidays

• Private medical cover with Aviva*

• 4 x salary Death in Service cover with Zurich*

• Paid 6 months maternity pay after a year of service

• Paid paternity pay after a year of service

• Salary sacrifice pension matched up to 6%

• Ongoing training & development opportunities

• Social events
  After probationary period*

Please note, we’re unable to offer visa sponsorship for this role, so candidates must already have the right to work in the UK.