Customer Service Advisor

Customer Service Advisor

Leeds Office | Full Time

Customer Service Advisor

In this customer-focused role, you will be the first point of contact for customers, handling a variety of inbound enquiries, outbound calls and live chat interactions. You will support customers throughout their journey, answering questions, resolving queries and ensuring they receive a positive experience when dealing with Zuno

Key Responsibilities

• Handle a busy mix of inbound customer calls, outbound follow-ups and live web chats, providing friendly and professional support.

• Respond to customer enquiries relating to our home energy products, including boilers, solar panels, battery storage and EV chargers.

• Understand customer needs, identify issues and provide clear, helpful solutions.

• Take ownership of customer queries, ensuring issues are followed through and resolved efficiently.

• Maintain accurate customer records and update internal systems with relevant information.

• Work collaboratively with other departments, including Sales and Technical teams, to deliver a smooth customer experience.

• Manage multiple enquiries and priorities while maintaining high standards of customer service.

What We’re Looking For

• Previous experience in a customer service, contact centre or telephone-based role.

• Confident and articulate communication skills, both over the phone and in writing.

• A customer-first approach, with the ability to remain professional and understanding when dealing with challenging enquiries.

• Strong problem-solving skills and the ability to think on your feet.

• Good organisational skills, with the ability to manage multiple tasks and competing priorities.

• A positive attitude, willingness to learn and the ability to work effectively as part of a team.

Why Join Us?

• Customer-focused environment: Make a genuine difference by helping customers find solutions and resolving their queries.

• Booming Industry: Develop your career in the growing home energy, renewable energy and sustainability sector.

• On-site Team Culture: Join a lively, supportive and energetic office environment.

• Full Training Provided: Build your product knowledge and develop the skills needed to succeed in the role.

Who are we?

Zuno is a global technology platform transforming how home energy installations happen. We provide the tech backbone for partners like BOXT and E.ON Next, connecting leading energy brands with a network of skilled engineers. From boilers and solar panels to EV chargers and battery, our platform makes installing products in your home simpler than ever.

As the energy industry evolves, Zuno is at the heart of it, combining technology, people and innovation to transform how we power our homes.

Benefits:

• 30 days annual leave + bank holidays!

• Private medical cover with Aviva*

• 4 x salary Death in Service cover with Zurich*

• Paid 6 months maternity pay after a year of service

• Paid paternity pay after a year of service

• Salary sacrifice pension matched up to 6%

• Ongoing training & development opportunities

*After probationary period

Please note: We’re unable to offer visa sponsorship for this role, so candidates must already have the right to work in the UK.