Support / Help Desk / Service Desk Technician

job summary:

Are you a high-energy, people-oriented problem solverwho enjoys helping others and thrives in a dynamic team environment? We're looking for someone ambitious, polite, and positive to join a technical support team, providing direct assistance to internal employees across departments.

This is not your typical helpdesk role - you'll become part of a tight-knit, customer service-focused IT team that supports everything from software issues to hardware troubleshooting. The customer doesn't require a four-year degree - just a great attitude and a genuine desire to learn and grow. Microsoft Windows/Product knowledge a plus but also not required.

What You'll Be Doing:

Provide support to internal employees (not a remote role)

Troubleshoot and resolve technical issues such as network access, keyboards, software glitches, security and access issues

Use various various tools to remote in, configure, and fix issues

Collaborate via Microsoft Teams (video preferred) - not phone-based support

Handle a wide range of technical tasks, from basic support to more complex diagnostic work

Participate in a full-service IT environment - network, security, desktop, and beyond

Work with a support team that values research, independence, and customer-first service

What We're Looking For:

A go-getter with a strong work ethic and a natural customer service mindset

Someone who smiles through their work and stays positive under pressure

Comfortable with Microsoft Windows and typical IT tools (the customer will teach this and the rest)

A person who enjoys learning new things and sees this as a stepping stone to more

Friendly, outgoing, and enjoys working with people face-to-face

Open to cross-training and exploring other roles in IT within the customer over time

Position Details:

Location: Tallahassee

Team Size: You'll be joining a support desk of 7

Schedule: Full-time; re-evaluated every 6 months based on budget and performance

Growth Opportunity: Learn everything, and grow within or beyond the team

This role is a great fit if you're looking to get your foot in the door, build a strong IT foundation, and work with a team that values energy, positivity, and people skills just as much as technical know-how.

location: Tallahassee, Florida
job type: Contract
salary: $18 - 21 per hour
work hours: 8am to 5pm
education: No Degree Required
responsibilities:

Are you a high-energy, people-oriented problem solverwho enjoys helping others and thrives in a dynamic team environment? We're looking for someone ambitious, polite, and positive to join a technical support team, providing direct assistance to internal employees across departments.

This is not your typical helpdesk role - you'll become part of a tight-knit, customer service-focused IT team that supports everything from software issues to hardware troubleshooting. The customer doesn't require a four-year degree - just a great attitude and a genuine desire to learn and grow. Microsoft Windows/Product knowledge a plus but also not required.

What You'll Be Doing:

• Provide support to internal employees (not a remote role)
• Troubleshoot and resolve technical issues such as network access, keyboards, software glitches, security and access issues
• Use various various tools to remote in, configure, and fix issues
• Collaborate via Microsoft Teams (video preferred) - not phone-based support
• Handle a wide range of technical tasks, from basic support to more complex diagnostic work
• Participate in a full-service IT environment - network, security, desktop, and beyond
• Work with a support team that values research, independence, and customer-first service

qualifications:

What We're Looking For:

A go-getter with a strong work ethic and a natural customer service mindset

Someone who smiles through their work and stays positive under pressure

Comfortable with Microsoft Windows and typical IT tools (the customer will teach this and the rest)

A person who enjoys learning new things and sees this as a stepping stone to more

Friendly, outgoing, and enjoys working with people face-to-face

Open to cross-training and exploring other roles in IT within the customer over time

skills:

network access,software issues,polite,desire to learn,Friendly,strong work ethic,people-oriented,outgoing,working with people,Troubleshoot,independence,customer service mindset,high-energy,ambitious,customer service,helpdesk,Microsoft Teams,security,technical support,hardware troubleshooting,resolve technical issues

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.