Desktop Support

job summary:

MAJOR FUNCTION

This is responsible technical and professional work diagnosing, configuring, maintaining, and supporting desktop systems, microcomputers, network connectivity, and peripheral devices across customer departments. An employee in this position provides advanced technical endpoint support within the Information Systems Services (ISS) Division, serving municipal end-users via phone, remote toolsets, and on-site visits. Work is performed under the general administrative direction of the Technology Infrastructure Administrator or designated IT Manager and is reviewed through conferences, performance metrics, and written reports for achievement of desired objectives.

ESSENTIAL AND OTHER IMPORTANT JOB DUTIES

Essential Duties

Device Imaging & Deployment: Builds, maintains, tests, and deploys standard enterprise operating system images using automated deployment and imaging software. Configures desktop PCs, laptops, and mobile endpoints to ensure compliance with City security policies and software standards prior to user assignment.

Networking & Connectivity: Troubleshoots and resolves local area network (LAN) and wide area network (WAN) connectivity issues, TCP/IP configurations, switches, routers, and data communication equipment. Verifies network port activations and maintains network client configurations across facilities.

Hardware Repair & Maintenance: Performs hands-on diagnosis, physical component repair, hardware replacement, and preventative maintenance for desktops, laptops, monitors, printers, and peripheral devices. Conducts root cause testing on hardware failures to restore optimal operating condition and extend equipment lifecycle.

Remote Toolset & Ticket Triage Administration: Administers and utilizes enterprise remote control software, diagnostic utilities, and centralized help desk ticketing systems to diagnose, triage, and resolve end-user technical incidents efficiently.

User Technical Support: Responds to escalated technical support requests from personnel across departments, providing phone, remote, and in-person assistance for desktop applications, operating systems, and peripheral integrations.

Other Important Duties

Maintains accurate hardware inventory, asset tracking records, and technical documentation within the ticketing portal.

Assists senior technical staff in evaluating new desktop hardware, operating system updates, and peripheral tools.

Performs related work as required, including providing emergency or on-call technical support as assigned.

DESIRABLE QUALIFICATIONS

Knowledge, Abilities, and Skills

Considerable knowledge of hardware architecture, desktop operating systems, enterprise software, and data communication network protocols.

Demonstrated technical skill in operating system imaging, automated endpoint deployment, physical component hardware repair, remote administration toolsets, and LAN/WAN troubleshooting.

Ability to systematically analyze complex hardware and software problems, trace root causes, track service tickets, and deliver prompt, effective solutions.

Ability to communicate clearly and concisely, both orally and in writing, with non-technical municipal personnel and technical peers.

Minimum Training and Experience

Possession of an Associate's degree in computer science, management information systems (MIS), network administration, or a related field and three (3) years of hands-on technical experience in desktop support, device imaging, network troubleshooting, and hardware repair; or

Possession of a Bachelor's degree in a related technical field and two (2) years of relevant experience; or

An equivalent combination of training and experience.

Necessary Special Requirements

Must successfully complete required pre-employment screenings, including a criminal history background check.

location: Tallahassee, Florida
job type: Contract
salary: $25 - 30 per hour
work hours: 8am to 5pm
education: No Degree Required
responsibilities:

MAJOR FUNCTION

This is responsible technical and professional work diagnosing, configuring, maintaining, and supporting desktop systems, microcomputers, network connectivity, and peripheral devices across customer departments. An employee in this position provides advanced technical endpoint support within the Information Systems Services (ISS) Division, serving municipal end-users via phone, remote toolsets, and on-site visits. Work is performed under the general administrative direction of the Technology Infrastructure Administrator or designated IT Manager and is reviewed through conferences, performance metrics, and written reports for achievement of desired objectives.

ESSENTIAL AND OTHER IMPORTANT JOB DUTIES

Essential Duties

• Device Imaging & Deployment: Builds, maintains, tests, and deploys standard enterprise operating system images using automated deployment and imaging software. Configures desktop PCs, laptops, and mobile endpoints to ensure compliance with City security policies and software standards prior to user assignment.


• Networking & Connectivity: Troubleshoots and resolves local area network (LAN) and wide area network (WAN) connectivity issues, TCP/IP configurations, switches, routers, and data communication equipment. Verifies network port activations and maintains network client configurations across facilities.


• Hardware Repair & Maintenance: Performs hands-on diagnosis, physical component repair, hardware replacement, and preventative maintenance for desktops, laptops, monitors, printers, and peripheral devices. Conducts root cause testing on hardware failures to restore optimal operating condition and extend equipment lifecycle.


• Remote Toolset & Ticket Triage Administration: Administers and utilizes enterprise remote control software, diagnostic utilities, and centralized help desk ticketing systems to diagnose, triage, and resolve end-user technical incidents efficiently.


• User Technical Support: Responds to escalated technical support requests from personnel across departments, providing phone, remote, and in-person assistance for desktop applications, operating systems, and peripheral integrations.

Other Important Duties

• Maintains accurate hardware inventory, asset tracking records, and technical documentation within the ticketing portal.


• Assists senior technical staff in evaluating new desktop hardware, operating system updates, and peripheral tools.


• Performs related work as required, including providing emergency or on-call technical support as assigned.

qualifications:

DESIRABLE QUALIFICATIONS

Knowledge, Abilities, and Skills

Considerable knowledge of hardware architecture, desktop operating systems, enterprise software, and data communication network protocols.

Demonstrated technical skill in operating system imaging, automated endpoint deployment, physical component hardware repair, remote administration toolsets, and LAN/WAN troubleshooting.

Ability to systematically analyze complex hardware and software problems, trace root causes, track service tickets, and deliver prompt, effective solutions.

Ability to communicate clearly and concisely, both orally and in writing, with non-technical municipal personnel and technical peers.

Minimum Training and Experience

Possession of an Associate's degree in computer science, management information systems (MIS), network administration, or a related field and three (3) years of hands-on technical experience in desktop support, device imaging, network troubleshooting, and hardware repair; or

Possession of a Bachelor's degree in a related technical field and two (2) years of relevant experience; or

An equivalent combination of training and experience.

Necessary Special Requirements

Must successfully complete required pre-employment screenings, including a criminal history background check.

skills:

component repair,desktop hardware,data communication,automated deployment,desktop systems,desktop PCs,enterprise software,imaging software,Hardware Repair,Information Systems,computer science,laptops,local area network (LAN),microcomputers,network administration,network connectivity,network protocols,routers,network troubleshooting,remote administration,desktop applications,configuring,TCP/IP,wide area network (WAN),Ability to communicate,administrative,Administration,asset tracking,automated,management information systems (MIS),desktop operating systems,hardware architecture,desktop support,diagnosing,diagnosis,diagnose,switches,conferences,help desk ticketing,Imaging,Maintenance,emergency,operating system,operating systems,performance metrics,preventative maintenance,printers,ensure compliance,technical documentation,technical skill,Technical Support,Technology Infrastructure,Triage,written reports

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
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