HCM Consultant

XPT Software Australia Pty Ltd Contract

HCM Consultant

Melbourne, Australia Posted on 09/23/2026

• XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services company
  
• XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.
  
• We have 120+technocrats in Australia working at our clientlocations.
  
• XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.
  
• We have served100+ clients globally, fulfilling their onsite-offshoreneeds.
  

Job Description

KeyResponsibilities

• Provide L2/L3 functional support for Oracle HCMCloud applications.
  
• Analyze, troubleshoot, and resolve incidents,defects, and service requests within SLA timelines.
  
• Perform impact assessment, configuration changes,testing, and deployment of approved enhancements.
  
• Support Oracle quarterly release analysis,regression testing, and production deployment activities.
  
• Conduct root cause analysis for recurring issuesand recommend permanent solutions.
  
• Collaborate with business users, HR stakeholders,and technical teams to ensure seamless service delivery.
  
• Prepare operational reports, service metrics, andgovernance updates.
  
• Identify opportunities for automation, processimprovements, and service optimization.
  
• Participate in knowledge management activitiesand maintain support documentation.
  

RequiredSkills

• Strong experience in Oracle HCM Cloud ApplicationSupport and Maintenance.
  
• Good understanding of Incident, Problem, Change,and Service Request Management processes.
  
• Experience working in AMS/Managed Servicesenvironments with SLA-driven support.
  
• Strong troubleshooting, analytical, andstakeholder management skills.
  
• Experience in testing, release management, andquarterly patch validation.
  
• Excellent communication and documentation skills.