Help Desk/Test Engineer 02916

Job Title: Help Desk/Test Engineer

Job Location: Alexandria, VA. (on-site)

Clearance Required: Secret

Employment Type: Full-Time/Exempt

Job Description:

Syneren is seeking a skilled and visionary Help Desk / Test Engineer to provide first-level technical support to end users by diagnosing and resolving hardware, software, network issues and develop and execute test plans, test cases, and test scripts.

This role is ideal for individuals with strong communication skills, a passion for technology, and a desire to grow within the IT field.

Help Desk Responsibilities:

Serve as the first point of contact for users experiencing technical issues

• Troubleshoot hardware and software problems on desktops, laptops, and mobile devices
• Resolve issues related to operating systems, printers, and basic networking

1. Ticket Management

• Respond to help desk requests via phone, email, or ticketing systems
• Log, track, and update support tickets with detailed notes
• Escalate unresolved issues to senior technicians or specialized teams

1. System Setup & Maintenance

• Assist with setup and configuration of new workstations and devices
• Install and update software applications and operating systems
• Perform routine maintenance tasks to ensure system reliability

1. User Account Support

• Help with password resets, account creation, and access permissions
• Support onboarding and offboarding processes for employees
• Maintain user profiles in Active Directory or similar system

QA Testing Responsibilities:

• Test software applications for functionality, performance, usability, and security.
• Develop and execute test plans, test cases, and test scripts.
• Identify, document, and track software defects.
• Work with developers and business stakeholders to resolve issues.
• Perform regression, integration, system, and user acceptance testing.
• Validate that applications meet government and organizational requirements.
  
• Experience with manual and/or automated software testing.
  
• Knowledge of testing tools such as JIRA, Azure DevOps, or similar platforms.
  
• Understanding of SDLC, Agile, and DevOps methodologies.
• Strong analytical and troubleshooting skills.
  
• Provide technical support to clients over the phone, chat, or e-mail in a timely and thorough manner
  
  

Qualifications:

• Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent experience).
• 4+ years of experience in Helpdesk and Software Testing
  
• Serve as the first point of contact for end users experiencing technical issues and provide timely resolution or escalation.
  
• Troubleshoot and resolve hardware, software, operating system, printer, and basic network connectivity issues.
• Respond to support requests through phone, email, chat, and ticketing systems.
• Create, track, update, and maintain detailed support tickets throughout the issue resolution lifecycle.
• Escalate complex technical issues to senior technicians, developers, or specialized support teams as needed.
• Install, configure, maintain, and upgrade desktops, laptops, mobile devices, software applications, and operating systems.
• Support user account administration, including password resets, account creation, access management, and Active Directory maintenance.
• Assist with employee onboarding and offboarding activities, including equipment setup and access provisioning.
• Develop, execute, and maintain software test plans, test cases, test scripts, and test scenarios.
• Perform functional, regression, integration, system, and user acceptance testing (UAT) of software applications.
• Identify, document, reproduce, and track software defects through resolution.
• Collaborate with developers, business stakeholders, and project teams to investigate and resolve application issues.
• Validate software applications against business, organizational, security, and government requirements.
• Utilize testing and defect-tracking tools such as JIRA, Azure DevOps, or similar platforms.
• Support Agile and SDLC processes by participating in testing, defect management, and release activities.
• Analyze test results, troubleshoot application issues, and provide recommendations for quality improvements.
• Maintain accurate documentation of support activities, testing results, system configurations, and issue resolutions.
• Deliver high-quality customer service while managing multiple priorities in a fast-paced environment.
  
  Clearance and Certifications :
  
• Must currently hold an active U.S. Secret Clearance.
  
  
• CompTIA Security Plus certification
  
• AZ-900 certification
  
  About Syneren: Syneren is an award winning, CMMI Level 3 certified, high quality provider of technology solutions for the government as well as commercial sectors. Founded in 2003, we have been broadening our services to cover an array of disciplines, including Hardware and Systems Engineering, Software Development and Testing, IT Systems Support, Cyber Security, Independent Testing and Evaluation and Program Support. Notably our innovative and effective solutions are delivered consistently by a highly qualified staff and management team. Syneren is committed to providing exceptional solutions that meet the client mission needs.
  
  Thank you for your interest in Syneren Technologies Corporation. Syneren Technologies Corporation is an Equal Opportunity/Affirmative Action Employer. This business uses E-Verify in its hiring practices to achieve a lawful workforce. E-Verify is a registered trademark of the U.S. Department of Homeland Security.
  

Equal Opportunity Employer, including disabled and veterans.