IT Desktop Support Enginner

Job Description: -
The Desktop support member should have strong technical knowledge and hands–on experience on below
technologies:
 Microsoft Client OS (Win10,11)
 Active Directory & it's services, DHCP, DNS
 Print and File share services
 Hardware Break-fix
 Patch Management
Detailed Job Description
 Possess 3+ years of relevant IT experience.
 Experience with Microsoft desktop operating system and Windows application deployment, configuration
and management
 Windows Client Administration
 Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers,
scanners, mobile/smart phones) related to desktop infrastructure.
 Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance
 Identify, log and resolve technical problems with software applications or network systems
 Collaborate with Technology team members to ensure efficient operation of the organization’s desktop
computing environment.
 Where required, administer and resolve issues with associated end-user workstation network software
products.
 Receive and respond to incoming calls, messages, and/or work orders regarding desktop problems.
 Ensure that work is carried out within agreed service levels and in accordance with department guidelines
 Maintain client databases with up-to-date solutions and clear record of activities
 Explain and document technical issues in a clear way to clients
 Have proven track record of working with technologies from Microsoft SCCM, VMWare Horizon, Intune etc.
 Develop in- depth technical knowledge and domain expertise within End User Computing technologies
 Proactive and passionate of the EUC world, with strong interpersonal skills and excellent time management
skills
 Strong capabilities in Windows 11 support, migration & Deployment.
 If necessary, liaise with third-party support and PC equipment vendors.
 Perform related duties consistent with the scope and intent of the position.
 Hands on Experience End to End Desktop/Laptop life cycle management.
 Experience and desire to work in a Global delivery environment
 Communication and Analytical skills
Desirable (not mandatory): Relevant technical & process certifications:
 ITIL V3