IT Deployment Engineer

Support government IT deployments and onsite operations in Fort Smith, with extensive travel. Configure and troubleshoot laptops, networks, software, mobile devices and audiovisual systems; provide tier 2 and user support, maintain assets, and help ensure secure equipment disposal.

Responsibilities

• Set up imaging equipment and prepare laptops for deployment.
• Coordinate equipment distribution, workstation setup schedules, and deployment requirements with local personnel.
• Troubleshoot and maintain computers, operating systems, networks, mobile devices, and audiovisual systems.
• Provide tier 2, on-call, remote, and onsite technical support, including Service
• Now ticket resolution.
• Perform system maintenance, hardware replacement, software patching, and network equipment changes.
• Track IT assets, prepare devices for disposal, and verify data is securely wiped.

Required Skills

• Laptop imaging
• Hardware troubleshooting
• Operating system installation and reinstallation
• SCCM Software Center
• Service
• Now ticketing
• Network and server maintenance
• Switch and router replacement
• VPN and Citrix support
• Device encryption and secure data wiping
• Video conferencing and audiovisual troubleshooting