ServiceNow Architect

Job Title: ServiceNow Architect

Job Location: Toronto, ON

Job Type: Contract

Job Overview:

Requirement/Must Have:

• Strong hands-on experience with ServiceNow architecture and implementation.
• Expertise in ITSM and at least one additional module (ITOM, ITAM, HRSD, CSM, SecOps).
• Experience with integrations using REST, SOAP, APIs, MID Server, and IntegrationHub.
• Strong knowledge of CMDB, Service Catalog, Flow Designer, and platform architecture.
• Experience leading large-scale ServiceNow transformation programs.
• Strong verbal and written communication skills.
• Ability to communicate effectively with stakeholders.
• ServiceNow Certified System Administrator (CSA) is mandatory.

Responsibilities:

• Lead the design and architecture of ServiceNow solutions across ITSM, ITOM, ITAM, CSM, HRSD, SecOps, and other modules.
• Define platform strategy, roadmap, governance, and best practices.
• Collaborate with business stakeholders to gather requirements and translate them into scalable ServiceNow solutions.
• Provide technical leadership to development and implementation teams.
• Review solution designs, integrations, workflows, and customizations to ensure alignment with ServiceNow standards.
• Drive platform optimization, performance improvements, and automation initiatives.
• Support architecture reviews, assessments, and upgrade planning.

Nice to Have:

• Experience with cloud platforms (Azure, AWS).
• ITIL v4 certification.
• Experience in enterprise architecture and digital transformation initiatives.
• ServiceNow Certified Application Developer (CAD).
• ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA).

Skills:

• ServiceNow Architecture.
• ITSM.
• ITOM.
• ITAM.
• CSM.
• HRSD.
• SecOps.
• REST.
• SOAP.
• APIs.
• MID Server.
• IntegrationHub.
• CMDB.
• Service Catalog.
• Flow Designer.

Qualification And Education:

• 10+ years of experience.
• 5+ years in ServiceNow Architecture.

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• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities