Bilingual Front Office Professional

Wesson Hearing Aid Center in Manteca, CA is looking for an energetic and motivated individual to assist the front office and represent our practice with professionalism. This position requires travel to both Stockton and Modesto.

Must be bi-lingual (Spanish)

Essential Duties and Responsibilities:

• Handle patient calls and effectively manage schedule

• Contact patients to confirm appointments.

• Track and report daily scheduling metrics.

• Effectively handle telephone inquiries.

• Greet patients immediately upon their arrival and provide excellent customer service. Help with patient testing as needed.

• Maintain patient records in billing/scheduling system and in hard copy.

• Submit, track and follow up with insurance claims

• Type correspondence for professionals.

• Work in the billing department, supporting the front office team.

Position Qualifications:

• High School Diploma required

• 1-2 years experience in medical billing

• Knowledge of insurance billing, claims processing and posting payments.

• Familiar with Medicare, Med-Cal and private insurance

• Must be computer literate in all Microsoft Office programs.

• Must be able to work well independently and be detailed-oriented and organized.

• Experience with handling denials, rejected claims and appeals

• Experience with verifying patient insurance eligibility and benefits

The ideal candidate will also possess:

• Excellent people and customer service skills

• Excellent organization and time management skills

• Ability to handle heavy phone work and provide top-notch service.

• Excellent communication skills.

• Strong attention to detail and accuracy

• Independent worker who thinks on their feet.