IT Support Desk Technician

Pierce Technology CorpFargo, North Dakota🇺🇸United StatesPosted 11 May 2026

Why This Role Stands Out

This role at Pierce Technology Corp offers an excellent opportunity to expand your technical expertise and contribute to a reputable company known for its innovative solutions. You'll thrive here if you possess strong troubleshooting skills, a commitment to excellent customer service, and a desire to continuously learn and grow within the IT field. Apply today to become a vital part of their dedicated team!

Quick Overview

Work Type

On Site

Schedule

Full Time

Job Description

Technical Expertise: Strong grasp of business technology principles with a preference for industry certifications in computing, networking, and security.

Software Proficiency: Expert in Windows OS, Microsoft 365 services, and advanced troubleshooting for Office applications and web-based platforms.

Specialized Troubleshooting: Skilled in resolving hardware and software issues for mainstream products and specialized sleep diagnostic equipment.

Security & Integrity: Proven familiarity with database and network security systems, focused on maintaining data confidentiality and system integrity.

Experience: Over three years of customer service experience and a background as an IT Help Desk Technician, honing advanced problem-solving skills.

Communication & Service: Excellent verbal and written communication skills dedicated to delivering high-quality customer service and clear documentation.

Regulatory Compliance: Committed to following legal requirements and maintaining meticulous records of all technical processes and procedures.

Professional Mindset: A collaborative team player who thrives on constructive feedback, accurate task execution, and continuous learning of new technologies.