Systems Support Analyst

RESPONSIBILITIES

Kforce has a client in Richardson, TX that is looking for a Systems Support Analyst that is an experienced IT professional responsible for supporting, maintaining, and enhancing a company's technology environment. This role focuses on resolving complex technical issues, improving system performance, strengthening security practices, and identifying opportunities to streamline IT operations.

Key Responsibilities

• Troubleshoot and resolve advanced hardware, software, system, and infrastructure issues
• Serve as an escalation resource for technical support teams
• Support the configuration, maintenance, and improvement of enterprise systems and applications
• Develop scripts, automation, and deployment processes to improve efficiency and reduce manual tasks
• Assist with system security, vulnerability remediation, patching, and other security-related initiatives
• Identify recurring technical issues and implement long-term solutions
• Participate in IT projects, system upgrades, implementations, and infrastructure improvements
• Recommend improvements to enhance system reliability, security, and overall performance
• Partner with internal teams and stakeholders to support technology needs and business objectives

REQUIREMENTS:

• Systems Analysis & Design: Experience evaluating business and technical requirements and designing solutions across end-user devices, servers, applications, and network environments
• Scripting & Automation: Strong scripting and automation skills, preferably with PowerShell or similar technologies; Experience using remote management and deployment solutions for software packaging, application deployment, system imaging, and configuration management
• Information Security: Knowledge of vulnerability management, patching, endpoint security, security remediation, and compliance practices; Ability to identify and address security risks across an enterprise IT environment
• Advanced Troubleshooting: Strong ability to diagnose and resolve complex hardware, software, application, network, and operational issues, including identifying root causes and implementing long-term solutions
• Systems Administration: Hands-on experience supporting Windows-based enterprise environments, directory services, productivity platforms, multi-factor authentication, VPN technologies, and endpoint management tools
• IT Service Management: Experience administering or supporting help desk/service management platforms, including reporting, ticket workflows, and service-level tracking
• Telecommunications: Familiarity with business phone systems, mobile communications, user administration, and call routing/configuration
• Project Execution: Ability to independently support and lead technical initiatives involving system upgrades, migrations, infrastructure improvements, security enhancements, and process efficiencies
• Communication & Organization: Strong written and verbal communication skills with the ability to translate technical concepts for non-technical stakeholders and senior leadership; Must be comfortable managing multiple priorities, projects, and technical issues simultaneously

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Kforce is an Equal Opportunity/Affirmative Action Employer.

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