Head of Supply Chain - Pet Drugs Online

At inspiring vet care, our people are at the heart of everything we do. As the UK's number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
Pet Drugs Online is one of the UK's leading online pet pharmacies and retailers, helping pet owners access trusted medication, healthcare products and everyday essentials quickly, safely and conveniently. As part of inspiring vet care, Pet Drugs Online combines the agility of a growing ecommerce business with the strength and expertise of a leading veterinary care organisation.
Our teams play a vital role in making pet healthcare more accessible through innovation, operational excellence and outstanding customer experience.
How You'll Make a Difference
Pet Drugs Online sells 7,000 products, from prescription medicines to bulky, seasonal, short-dated and supplier-constrained lines. Your job is to get the right stock to the right place when a pet owner orders, without tying up cash on the shelves.
You'll report to the Managing Director, own Sales and Operations Planning (S&OP), and lead the teams responsible for stock control, planning and our carrier and third-party logistics (3PL) partners.

Run the monthly S&OP cycle, turning one agreed demand forecast into a supply and purchasing plan the business can stick to

Set stock policy across the whole range, with different rules for fast movers, slow movers and prescription lines

Own stock accuracy, supplier performance and our carrier and 3PL relationships

Make sure every promotion, range launch and major purchase has a credible stock plan behind it, working with Commercial, Finance and Warehouse Operations

Lead the managers across stock, S&OP, carrier and 3PL, and set the standards they work to

You Might Be a Great Fit If...
We're looking for a driven, capable professional who brings:

Senior supply chain leadership, with direct ownership of S&OP, planning and inventory across a large, complex range

A hands-on approach to the detail, such as a reorder point or supplier lead time, and the ability to step back and understand what it means for margin, cash, customers and the wider operation

A background in distribution or reselling, which is highly preferred

Direct-to-consumer (DTC) experience, which is highly desirable

Dropshipping experience and experience managing suppliers with long lead times would be advantageous

A commitment to supporting our purpose and values

How We'll Support You
At inspiring vet care, we're committed to supporting your development and wellbeing. When you join us, you'll benefit from:

A role with real business impact supporting teams across the organisation

Clear career pathways with progression opportunities within Central Functions and beyond

Ongoing learning and development supported by tailored programmes and resources

A collaborative, values-led culture focused on care, innovation and continuous improvement

Hybrid working, with three days a week at our Keynsham site