Help Desk/Desktop Support Analyst

Description

We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical assistance for end users in Atwater, California within a healthcare environment. This Long-term Contract opportunity is ideal for someone who can resolve day-to-day hardware, software, and account access issues while delivering responsive support across desktop and service desk functions. The role requires strong troubleshooting ability, hands-on experience with Microsoft operating systems, and a practical approach to user support in a fast-paced setting.

Responsibilities

Deliver front-line technical support for employees by diagnosing and resolving desktop, laptop, and peripheral issues in a timely manner. Respond to service desk requests, document incidents accurately, and follow through to ensure problems are fully addressed. Support users working with Windows-based systems, including Windows 11 environments and related workstation issues. Manage user account access tasks within Active Directory, including password resets and basic provisioning activities.

Track, assign, and maintain IT equipment records to support accurate asset inventory and lifecycle management. Troubleshoot common software, hardware, and connectivity problems while escalating more complex issues when needed. Provide deskside assistance when remote support is not sufficient, ensuring minimal disruption to daily operations. Maintain clear communication with end users and internal teams regarding ticket status, resolutions, and next steps.

Requirements

At least 2 years of experience in help desk, desktop support, or deskside support roles.
Hands-on experience supporting Microsoft Windows environments, including Windows 10 and Windows 11.
Working knowledge of Active Directory for user account support, such as password resets and basic access administration.
Familiarity with service desk ticketing processes and the ability to manage multiple support requests effectively.
Experience performing basic technical troubleshooting across hardware, software, and user access issues.
Understanding of IT asset management practices, including device tracking and inventory control.
Strong communication and customer service skills with the ability to support users effectively.

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Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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