Lead Principal Technical Program Manager

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Description

Partners with senior management and stakeholders to align priorities and goals using technical know-how in a fundamental engineering area or technical domain. Establishes scope and milestones for each aspect of a technical program, aligning to the broader program plan and company strategies and goals, managing efforts between cross-functional teams to deliver programs or services. Shapes and leads technical programs and highly complex, cross-organizational initiatives impacting products and business.

Drives the management of and responses to issues, bottlenecks, and risks, serving as a point of escalation for all issues. Shapes program improvement strategies, leveraging best practices to drive transformational change and optimize processes across multiple teams. Shapes technical program improvement strategies, leveraging best practices to drive transformational change and optimize processes across multiple teams. Shapes technical collaboration across multiple teams, ensuring alignment of priorities and program goals.

Provides expert technical guidance to shape and direct the automation of comprehensive reporting, leading collaboration with development teams to drive innovations in reports, dashboards, forecasts, and models for long-term technical program execution. Shapes the strategic direction of collaboration efforts as a technical liaison across stakeholder teams for high-impact technical programs.

Responsibilities

Key
Responsibilities

Technical
Management and Execution - Technical Management:

• Leverages

technical knowledge to identify risks, manage scope, estimate program
timelines, request feasibility, testing requirements, and determine appropriate
resources.

• Designs

and shapes the strategy for product or service delivery, ensuring alignment
with the third party, security, export, and accessibility compliance
requirements.

• Integrates

program demands and resourcing.

• Leads

rapid response to the most critical security escalations, coordinating across
teams and departments and serving as the primary point of contact to executives
to assess risk, determine comprehensive mitigation strategies, and ensure
alignment and execution of the most effective path to resolution.

• Leads

the transformation and optimization of processes to ensure the highest
reliability and resilience of products or services.

Technical
Management and Execution - Technical Strategy and Execution:

• Utilizes

technical knowledge to identify and manage program dependencies and risks.

• Supports

rapid response to escalations, coordinating within team and communicating to
senior team members to assess risk, determine mitigation strategies, and
execute the optimal proposed path to resolution.

• Shapes

overall planning activities, ensuring alignment with enterprise architecture.

• Defines

and enforces delivery standards and guidelines, ensuring security, scalability,
and alignment with best practices.

• Develops

Line of Business (LOB) strategies for change management and/or incident
response to enhance operational efficiency.

Program
Oversight - Strategy and Decision-Making:

• Leads

the alignment of priorities with customers, service, and stakeholder teams
through regular reporting to stakeholders and senior leadership.

• Establishes

scope and milestones, aligning to the broader program plan and company
strategies and goals, managing efforts between cross-functional teams to
deliver programs or services.

• Leads

efforts to define and monitor key performance indicators (KPIs) and measurement
methods for LOB performance.

• Develops

and communicates a comprehensive and strategic communication strategy of highly
complex objectives to partners and customers.

Program
Oversight - Program and Operations Management:

• Shapes and

leads both technical and non-technical programs and highly complex,
cross-organizational programs impacting products and business.

• Guides

and mentors program staff (e.g., development, release management, customer
success), providing expert technical support and strategic direction on
removing barriers, including risks and issues in workflows.

• Provides

guidance on developing and maintaining comprehensive program documentation
(e.g., status reports, program plans) and develops risk mitigation strategies.

• Ensures

attention to detail, including security and quality, in program management,
from planning to execution and reporting.

• Chairs

regular program status meetings, fostering collaboration and driving effective
communication across teams and leaders.

• Partners

with leadership to set service level agreements (SLAs) and productivity
benchmarks aligned with long-term business goals.

• Shapes

and leads forecasting program demands, funding, and resourcing.

• Leads

the deployment of change management for programs, such as priority, scope,
scheduling, development, requirement changes, and support.

Program
Oversight - Risk Management:

• Drives

the management of and responses to issues, bottlenecks, and risks, serving as a
point of escalation for all issues.

• Develops

plans based on the results of cost assessments, benefits analysis, and return
on investment (ROI) to improve decision-making and risk mitigation strategies.

• Makes

strategic decisions, balancing business needs, technical constraints, and
long-term goals.

• Removes

critical blockers for the program and determines optimal technical and resource
options to drive the successful delivery and adoption of solutions.

Process
Efficiency - Process Optimization:

• Shapes

program improvement strategies, leveraging best practices to drive
transformational change and optimize processes across the LOB.

• Leads

the development and optimization of program objectives and workflows, while
orchestrating the deployment of cross-functional solutions to address complex
business problems.

• Collaborates

with management to innovate and optimize processes and procedures to drive
achievement of LOB goals.

Process
Efficiency - Continuous Improvement:

• Champions

LOB-wide integration of continuous improvement within programs, ensuring alignment
of insights across many workstreams with business objectives and operational
efficiency goals.

• Establishes

and champions best practices for leveraging data insights at scale, influencing
senior leadership decisions.

• Leads

the development of innovative business-critical improvements to the solution's
availability and reliability.

• Iterates

processes based on feedback and KPIs, analyzing results through retrospectives.

• Defines

requirements and configurations of existing and new development tools, where
applicable.

Collaboration
and Program Leadership - Cross Functional Collaboration:

• Shapes

collaboration across multiple teams, ensuring alignment of priorities and
program goals.

• Leads

process improvements across the LOB, working with senior leaders to implement
team-wide efficiency-driven solutions.

• Communicates

strategic program updates and insights to leadership teams, shaping decisions
at the LOB level.

• Develops

and refines engagement approaches for key stakeholders, ensuring informed
decision-making at scale to improve program planning and execution.

Collaboration
and Program Leadership - Program Leadership:

• Shapes

and leads programs to optimize organizational efficiency.

• Provides

visionary technical direction and mentorship to cross-functional teams.

• Drives

transformative change at all levels of the LOB, from initiation through
delivery, while ensuring alignment with strategic goals.

• Ensures

that the program team and other stakeholders are aligned with the program goals
and motivated, identifying and addressing conflicts and issues.

Data
and Analysis:

• Shapes

and directs the automation of comprehensive reporting, collaborating with
development teams to drive continuous improvement of reports, dashboards,
forecasts, and models for program execution.

• Utilizes

data insights to solve highly complex problems impacting the success of the
program(s), including adherence to SLAs.

• Conducts

analysis on a large number of data sources with high complexity, which may
include competitive analysis, trend analysis, and KPI analysis, to drive
data-informed decisions to support the program goals, presenting findings with
immediate teams stakeholders.

Stakeholder
Engagement:

• Shapes

the strategic direction of collaboration efforts across stakeholder teams for
high-impact programs.

• Serves

as a trusted advisor to senior stakeholders, ensuring alignment between program . click apply for full job details