Salesforce Manager

Roles & Responsibilities

• Lead the delivery and ongoing enhancement of Salesforce solutions across business functions, ensuring alignment with business priorities and technology standards.
• Partner with business stakeholders, product owners, and technology teams to understand requirements, evaluate options, and translate business needs into effective Salesforce solutions.
• Provide technical leadership for Salesforce architecture, configuration, customization, integrations, data management, security, and platform capabilities.
• Manage and prioritize Salesforce enhancements, projects, defects, technical debt, and operational activities in alignment with established roadmaps and priorities.
• Lead Salesforce administrators, developers, business analysts, architects, and external partner resources to ensure effective delivery and platform support.
• Manage Salesforce implementation and managed-service partners, including delivery quality, resource utilization, timelines, dependencies, and service-level commitments.
• Establish and maintain appropriate Salesforce development, testing, deployment, documentation, and change-management practices.
• Oversee Salesforce releases and production deployments, ensuring appropriate testing, risk assessment, approvals, and implementation processes.
• Ensure effective integration of Salesforce with enterprise applications and platforms through APIs, middleware, and other integration technologies.
• Drive improvements in Salesforce platform adoption, performance, data quality, usability, and operational efficiency.
• Identify and address technical debt, platform risks, and opportunities to leverage new Salesforce capabilities.
• Provide regular status, risk, dependency, & delivery updates to technology leadership & business stakeholders.

Required Qualifications

• Bachelor s degree in computer science, Information Technology, Business, or a related field.
• 10+ years of experience in Salesforce/SFDC, with significant experience in Salesforce implementation, development, administration, architecture, or platform management.
• Experience in leading Salesforce teams & delivering complex Salesforce initiatives in an enterprise environment.
• Hands-on understanding of Salesforce architecture, configuration, customization, security, data model, integrations, and Lightning Platform.
• Strong experience with Salesforce Sales Cloud and/or Service Cloud.
• Experience managing Salesforce implementation partners, managed-service providers, & distributed technical teams.
• Experience with Salesforce SDLC, release management, testing, deployment, and production support processes.
• Experience integrating Salesforce with enterprise applications using REST/SOAP APIs, middleware etc
• Strong ability to translate business requirements into scalable Salesforce solutions and actionable technical plans.
• Strong stakeholder-management and communication skills, with the ability to work effectively across business and technology organizations.
• Demonstrated ability to manage multiple priorities, delivery dependencies, risks, & competing business requirements.

Preferred Qualifications

• Salesforce certifications such as Salesforce Certified Administrator, Platform Developer, Sales Cloud Consultant, Service Cloud Consultant, or Salesforce Architect certifications.
• Experience with Salesforce DevOps and deployment tools such as Copado, Gearset, or similar platforms.
• Experience with MuleSoft, Boomi, Informatica, or other enterprise integration technologies.
• Experience with Salesforce products such as Marketing Cloud, Experience Cloud, Data Cloud, or other Salesforce ecosystem capabilities.
• Experience leading Salesforce modernization, migration, consolidation, or transformation initiatives.
• Experience working in an Agile delivery environment and managing technology vendors or strategic partners.