Service Desk Analyst - Elevate IT Support, Immediate Start

Fujitsu, based in North Sydney, is seeking a junior Service Desk Analyst to act as a single point of contact for customers. You will handle incidents, service requests, and queries, guiding them to resolution while meeting SLAs and KPIs.

This role involves shift work and weekend scheduling. The ideal candidate has at least six months in a helpdesk or customer service role, strong communication, and the ability to translate technical concepts for non-technical users.