UKG WFM Product Manager - Remote / Telecommute

Job Title: UKG WFM Product Manager - Remote / Telecommute

Job Location: Cincinnati, OH

Job Type: Contract

Pay Range: $75.00hr - $80.00hr

Job Overview:

Our client is seeking a Product Manager II (PDM II) to support their Workforce Management technology ecosystem, with a focus on UKG Pro Workforce Management (WFM). In this role, the candidate will partner closely with Store Operations, HR, Legal, Vendors, and Technology teams to deliver scalable workforce solutions that support thousands of retail employees across brands. The candidate will drive the delivery of product enhancements, operational improvements, and system capabilities that enable effective labor planning, scheduling, and compliance across the enterprise. This role requires a leader who can navigate ambiguity, unpack complex operational challenges, and drive alignment across cross-functional partners without direct authority.

Responsibilities:

• Lead delivery of Workforce Management initiatives and enhancements within the UKG Pro WFM platform.
• Collaborate with Store Operations, HR, Legal, Vendors, and Technology partners to understand business needs and translate them into scalable product solutions.
• Break down complex operational challenges into clear requirements, delivery plans, and system capabilities.
• Drive cross-functional alignment and execution through strong stakeholder engagement and indirect leadership.
• Identify opportunities to improve labor forecasting, scheduling, workforce planning, timekeeping, and compliance capabilities.
• Partner with vendor, engineering, and platform teams to prioritize and enable product backlog and feature delivery.
• Facilitate requirement sessions, workshops, and solution design discussions with business partners.
• Communicate effectively with leadership and stakeholders on delivery progress, risks, and outcomes.
• Leverage data and operational insights to recommend process improvements and system optimizations.
• Ensure workforce management solutions align with labor regulations, compliance policies, and enterprise governance standards.

Candidate Profile:

• Strong communicator who can work effectively across technical and business stakeholders.
• Problem solver who can decompose complex challenges into actionable solutions.
• Comfortable operating in ambiguous environments while maintaining delivery momentum.
• Collaborator who can build trust and influence across HR, Legal, Store Operations, Vendors, and Technology teams.
• Experienced in driving outcomes through indirect leadership and cross-functional coordination.

Basic Qualifications:

• 10+ years of experience working with Workforce Management (WFM) systems.
• Experience with UKG Pro Workforce Management (UKG WFM / Kronos) strongly preferred.
• Ability to work U.S. onshore hours.
• Strong verbal and written communication skills.
• Demonstrated ability to lead complex initiatives without direct authority.
• Experience partnering with HR, Legal, Technology, and Operations teams.

Preferred Qualifications:

• Background in Industrial Engineering, Operations Research, or related analytical field.
• Experience supporting retail workforce management environments.
• Knowledge of timekeeping, labor optimization, workforce planning, scheduling, and compliance systems.
• Experience working within Agile or product delivery frameworks.
• Experience supporting workforce technology platforms.

Impact:

• Enable workforce technology solutions that accurately pay and support thousands of retail employees across brands.
• Improve the efficiency and effectiveness of store labor planning and scheduling.
• Drive scalable solutions that enhance operational performance and compliance.
• Partner with business leaders to shape the future of workforce technology.

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• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities