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murex support analyst

360 IT ProfessionalsChicago, IL🇺🇸United StatesPosted Aug 9, 2017

Why This Role Stands Out

This role offers a fantastic opportunity to deepen your expertise in Murex functionalities within a reputable IT company, contributing directly to client success and gaining valuable experience. You'll thrive here if you possess strong analytical skills and a passion for problem-solving within financial technology. Apply now to become an integral part of their supportive team and advance your career in a dynamic environment.

Quick Overview

Seniority
Mid Senior
Employment type
Contract
Work mode
On Site
Location
Chicago, IL, United States
Posted
9 years ago

Job Description

Location: Chicago, IL (60604)

Duration: 4-6+ Months

Robust knowledge in the following areas of Murex:

  • FO/MO/BO functionalities
  • Back Office Support – OSP, workflow, payments, accounting, confirmations
  • Front office – Deal entry, simulation, pricing, pretrade rules, understanding of trading products
  • Middle Office – VAR, RISK
  • Creating/editing simulation views/layouts
  • Trade workflows
  • Adding/editing typologies (structures)
  • Importing test cases/configuration changes
  • End of Day (EOD) Processing.
  1. Monitor Murex based support tickets, provide support with all end-user issues, escalate issues to the support manager as needed.
  1. Communicate effectively in non-technical terms with end users to troubleshoot issues and bring to resolution.
  1. Ability to not only diagnose Murex issues but effectively train internal support staff on how to diagnose similar issues going forward.
  1. Contribute to customer and support analyst “how to” documentation, knowledge base articles, and internal troubleshooting guides.
  1. Ability to prioritize tasks and manage time effectively under time constraints.

All your information will be kept confidential according to EEO guidelines.

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