Why This Role Stands Out
This hybrid role at UNSW offers a unique opportunity to significantly impact the student and educator experience by shaping the future of their Learning Management System. You'll thrive here if you're passionate about user-centered design and eager to apply your service design expertise to a large-scale transformation, making a real difference in how education is delivered.
Quick Overview
Job Description
UNSW is undertaking a major transformation of its Learning Management System (LMS). As a Service Designer within the LMS Program, you will shape how students, educators and staff interact with the LMS and related services.
Reporting to the HCD/UX Manager, you will map current and future-state service experiences and identify opportunities to improve services and interactions. You will work with Service Owners, product teams and vendors to translate insights into journey maps, service blueprints
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