Business Analyst

Job Title: DHS Business Analyst – Office of Children, Youth and Families (OCYF)
Job Code: PA 815961
Client: Commonwealth of Pennsylvania – Department of Human Services (DHS)
Location: Harrisburg, PA
Work Location: Harrisburg Uptown Building, Harrisburg, PA 17110
Duration: Through 06/30/2027
Work Hours: Monday–Friday, 8:00 AM–5:00 PM (40 hours/week)
Work Arrangement: Hybrid – Minimum 2 days onsite per week

Position Overview

The Commonwealth of Pennsylvania is seeking an experienced Business Analyst to support the Office of Children, Youth and Families (OCYF). The selected candidate will support existing IT system development and maintenance while assisting with the transition to a new statewide Child Welfare Case Management (CW CM) System.

The role involves working with subject matter experts, gathering and documenting business requirements, reviewing project deliverables, supporting User Acceptance Testing (UAT), and coordinating system-related initiatives.

Key systems include:

• Child Welfare Information System (CWIS)
• Federal Adoption and Foster Care Reporting System (AFCARS) data collection system
• Title IV-E QA Invoicing System
• Future statewide Child Welfare Case Management (CW CM) System

Key Responsibilities

• Plan, organize, prioritize, and manage multiple initiatives across the OCYF project team.
• Gather, develop, review, and document business, functional, and user requirements.
• Manage system defects, change requests, and enhancement requests.
• Monitor project schedules, timelines, scope, and deliverables.
• Provide regular project status reports.
• Support data quality initiatives and federal compliance requirements, including the CCWIS Data Quality Plan.
• Review user stories, functional specifications, and system requirements.
• Support User Acceptance Testing (UAT), deployment, and implementation activities.
• Identify, track, and proactively resolve project issues.
• Provide business and technical support to OCYF/DHS application users.
• Investigate and resolve software and business operational issues.
• Coordinate with stakeholders, county children and youth agencies, vendors, and DHS personnel.
• Conduct stakeholder meetings and facilitate discussions to understand business processes.
• Prepare presentations, documentation, meeting agendas, and meeting minutes.
• Use Microsoft Office applications, including Excel, Word, PowerPoint, Access, and Outlook.
• Work with Team Foundation Server (TFS), Microsoft Azure, and Microsoft Test Manager (MTM).
• Use the Commonwealth ServiceNow system for incident and request tracking.
• Assist the Data Management Section with activities related to the CW CM initiative.
• Support stakeholder, public, media, and federal inquiries as assigned.
• Travel as required.

Required Skills & Qualifications

• 7+ years of experience developing business, functional, and user requirements for IT systems.
• 7+ years of knowledge of business analysis processes, principles, practices, and techniques.
• Strong understanding of the Software Development Life Cycle (SDLC), particularly requirements gathering and UAT.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and ability to work with diverse user groups.
• Fluent in English with the ability to communicate clearly over the phone.
• Ability to establish and maintain effective working relationships.
• Ability to manage multiple initiatives and work effectively in a team environment.

Highly Desired Skills

• 2+ years of experience performing similar work in the Child Welfare or Human Services field.
• IIBA certification.

Technical Tools

• Microsoft Excel, Word, PowerPoint, Access, and Outlook
• Team Foundation Server (TFS)
• Microsoft Azure
• Microsoft Test Manager (MTM)
• ServiceNow

Primary Skills

Business Analysis | Requirements Gathering | Business Requirements | Functional Requirements | User Requirements | Child Welfare Systems | Human Services | CWIS | CCWIS | AFCARS | UAT | SDLC | Data Quality | Stakeholder Management | TFS | Microsoft Azure | MTM | ServiceNow | IIBA Certification